pawaPay incident

Performance degradation affecting Uganda MTN services

Ongoing since 04:53 PM UTC, affecting MTN :: Web Deposit and MTN :: Payout.

monitoring Nov 09, 2026, 06:12 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Nov 09, 2026, 04:53 PM UTC
Resolved
Ongoing
Duration
● 2h
Detected by Pingoru
Nov 09, 2026, 04:53 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. identified Nov 09, 2026, 04:53 PM UTC

    We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.

  2. monitoring Nov 09, 2026, 06:12 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

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