pawaPay incident

Performance degradation affecting Rwanda Airtel services

Resolved after 5 hours 16 minutes, affecting Airtel :: Web Deposit, on October 21, 2026.

monitoring Oct 22, 2026, 03:21 AM UTC

A fix has been deployed by Rwanda Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 21, 2026, 11:07 PM UTC
Resolved
Oct 22, 2026, 04:24 AM UTC
Duration
5h 16m
Detected by Pingoru
Oct 21, 2026, 11:07 PM UTC

Affected components

Airtel :: Web Deposit

Update timeline

  1. investigating Oct 21, 2026, 11:07 PM UTC

    We are experiencing an outage of the Rwanda Airtel services. We are investigating the issue.

  2. monitoring Oct 22, 2026, 03:21 AM UTC

    A fix has been deployed by Rwanda Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 22, 2026, 04:24 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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