pawaPay incident

Performance degradation affecting Ghana Telecel services

Resolved after 2 hours 48 minutes, affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more, on October 17, 2026.

monitoring Oct 17, 2026, 08:51 AM UTC

A fix has been deployed by Ghana Telecel. We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 17, 2026, 08:02 AM UTC
Resolved
Oct 17, 2026, 10:50 AM UTC
Duration
2h 48m
Detected by Pingoru
Oct 17, 2026, 08:02 AM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. identified Oct 17, 2026, 08:02 AM UTC

    We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

  2. monitoring Oct 17, 2026, 08:51 AM UTC

    A fix has been deployed by Ghana Telecel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 17, 2026, 10:50 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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