pawaPay incident

Performance degradation affecting DRC Vodacom services

Resolved after 5 hours 37 minutes, affecting Vodacom :: Web Deposit and Vodacom :: Payout, on October 14, 2026.

monitoring Oct 14, 2026, 03:00 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 14, 2026, 10:05 AM UTC
Resolved
Oct 14, 2026, 03:43 PM UTC
Duration
5h 37m
Detected by Pingoru
Oct 14, 2026, 10:05 AM UTC

Affected components

Vodacom :: Web DepositVodacom :: Payout

Update timeline

  1. identified Oct 14, 2026, 10:05 AM UTC

    We have identified instability in DRC Vodacom services. We have escalated this to the MMO for resolution.

  2. monitoring Oct 14, 2026, 03:00 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 14, 2026, 03:43 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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