pawaPay incident
System degration affecting internal tools and all gateways
Resolved after 3 hours, affecting PawaPay Merchant API and PawaPay Dashboard and 1 more, on October 13, 2026.
We are informing you that our systems are up and running again and all services are fully operational. In case you should encounter any further problems, please do not hesitate to contact our support team. We apologize for the inconvenience caused.
Affected components
Update timeline
- identified Oct 13, 2026, 07:05 PM UTC
Dear Customer! We are currently experiencing an issue with callback delivery. Callbacks for transactions across all gateways may be delayed or not received. Transactions themselves are being processed normally, and you can check the final status of any transaction using our status check endpoint. Our engineering team is working on resolving the issue. We will keep you updated at least once every 60 minutes. Thank you for your understanding.
- identified Oct 13, 2026, 08:05 PM UTC
Dear Customer! We are continuing to work on resolving the ongoing issue. We will keep you updated at least once every 60 minutes. Thank you for your understanding.
- resolved Oct 13, 2026, 10:06 PM UTC
We are informing you that our systems are up and running again and all services are fully operational. In case you should encounter any further problems, please do not hesitate to contact our support team. We apologize for the inconvenience caused.
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