pawaPay incident
Performance degradation affecting Uganda Airtel services
Resolved after 18 hours 52 minutes, affecting Airtel :: USSD Deposit, on October 12, 2026.
This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Affected components
Update timeline
- identified Oct 12, 2026, 07:40 AM UTC
We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
- identified Oct 12, 2026, 02:10 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- resolved Oct 13, 2026, 02:32 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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