pawaPay incident
Performance degradation affecting Telecel Ghana MMO services
Resolved after 10 hours 38 minutes, affecting Telecel :: Web Deposit and Telecel :: Payout, on October 11, 2026.
A fix has been deployed by Ghana Telecel. We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Oct 11, 2026, 02:19 PM UTC
We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.
- monitoring Oct 11, 2026, 03:56 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Oct 11, 2026, 04:46 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in these gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 11, 2026, 11:51 PM UTC
A fix has been deployed by Ghana Telecel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 12, 2026, 12:58 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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