Performance degradation affecting Ghana Telecel services

Update timeline

1. investigating Oct 10, 2026, 01:43 AM UTC

   We are experiencing degraded performance in the Ghana Telecel services. We are investigating the issue.

2. investigating Oct 10, 2026, 01:14 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in our Telecel Ghana gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

3. identified Oct 10, 2026, 01:17 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in our Telecel Ghana USSD gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

4. identified Oct 10, 2026, 01:19 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in our Telecel Ghana gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

5. identified Oct 10, 2026, 02:07 PM UTC

   We have identified an outage in Ghana Telecel services. We have escalated this to the MMO for resolution.

6. identified Oct 10, 2026, 06:23 PM UTC

   This is a quick update to inform you that we are still experiencing an outage in our Telecel deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

7. identified Oct 11, 2026, 01:20 AM UTC

   We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

8. monitoring Oct 11, 2026, 03:09 AM UTC

   We are seeing improvements in success rates and will continue monitoring the incident.

9. resolved Oct 11, 2026, 03:49 AM UTC

   The incident has been resolved.