pawaPay incident
Performance degradation affecting Zambia Zamtel NFS services
Resolved after 13 hours 47 minutes, affecting NFS :: Zamtel :: Payout, on October 7, 2026.
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Oct 07, 2026, 09:12 PM UTC
We are experiencing degraded performance in the Zambia Zamtel NFS services. We are investigating the issue.
- investigating Oct 08, 2026, 04:38 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel NFS payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 08, 2026, 09:57 AM UTC
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 08, 2026, 10:59 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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