pawaPay incident

Performance degradation affecting payment reconciliation

Resolved after 2 hours 7 minutes, affecting Payment reconciliation, on October 1, 2026.

monitoring Oct 01, 2026, 03:19 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 01, 2026, 01:35 PM UTC
Resolved
Oct 01, 2026, 03:42 PM UTC
Duration
2h 7m
Detected by Pingoru
Oct 01, 2026, 01:35 PM UTC

Affected components

Payment reconciliation

Update timeline

  1. identified Oct 01, 2026, 01:35 PM UTC

    Dear Customer! We are currently experiencing performance degradation in our payment reconciliation engine. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.

  2. monitoring Oct 01, 2026, 03:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2026, 03:42 PM UTC

    This incident has been resolved.

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