Resolved after 2 hours 51 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on September 24, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Sep 24, 2026, 12:25 AM UTC
We have identified instability in DRC Airtel services. We have escalated this to the MMO for resolution.
- identified Sep 24, 2026, 01:30 AM UTC
We are now experiencing degraded performance in our Airtel DRC deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Sep 24, 2026, 02:40 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 24, 2026, 03:17 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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