pawaPay incident
Performance degradation affecting Zambia Zamtel services
Critical Vendor's status page →
Resolved after 2 hours 47 minutes, affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more, on September 23, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit
Update timeline
- identified Sep 23, 2026, 09:39 PM UTC
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
- monitoring Sep 23, 2026, 10:09 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 24, 2026, 12:26 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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