pawaPay incident

Performance degradation affecting Ghana Telecel services

Resolved after 4 hours 54 minutes, affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more, on September 21, 2026.

monitoring Sep 22, 2026, 01:39 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Sep 21, 2026, 10:39 PM UTC
Resolved
Sep 22, 2026, 03:34 AM UTC
Duration
4h 54m
Detected by Pingoru
Sep 21, 2026, 10:39 PM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. investigating Sep 21, 2026, 10:39 PM UTC

    We are experiencing degraded performance in the Ghana Telecel services. We are investigating the issue.

  2. monitoring Sep 22, 2026, 01:39 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Sep 22, 2026, 03:34 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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