pawaPay incident
Performance degradation affecting DRC Orange services
Resolved after 15 hours 46 minutes, affecting Orange :: Web Deposit and Orange :: Payout, on September 20, 2026.
A fix has been deployed by DRC Orange. We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Sep 20, 2026, 06:39 PM UTC
We are experiencing an outage of the DRC Orange services. We are investigating the issue.
- investigating Sep 20, 2026, 11:49 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our DRC Orange deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Sep 21, 2026, 06:29 AM UTC
We are still experiencing an outage in our DRC Orange deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Sep 21, 2026, 10:21 AM UTC
A fix has been deployed by DRC Orange. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 21, 2026, 10:25 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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