Performance degradation affecting Cameroon Orange services

Update timeline

1. identified Sep 17, 2026, 10:07 AM UTC

   We have identified instability in Cameroon Orange services. We have escalated this to the MMO for resolution.

2. identified Sep 17, 2026, 07:39 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

3. identified Sep 18, 2026, 04:50 AM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

4. identified Sep 18, 2026, 09:03 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

5. identified Sep 19, 2026, 04:27 PM UTC

   Orange Cameroon is facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.

6. identified Sep 19, 2026, 09:34 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

7. resolved Sep 19, 2026, 11:38 PM UTC

   The incident has been resolved. We apologise for the inconvenience.