pawaPay incident

Performance degradation affecting Mali Orange services

Resolved after 5 hours 24 minutes, affecting Orange :: Web deposit and Orange :: Payout, on September 15, 2026.

monitoring Sep 16, 2026, 03:16 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 15, 2026, 10:37 PM UTC
Resolved
Sep 16, 2026, 04:02 AM UTC
Duration
5h 24m
Detected by Pingoru
Sep 15, 2026, 10:37 PM UTC

Affected components

Orange :: Web depositOrange :: Payout

Update timeline

  1. investigating Sep 15, 2026, 10:37 PM UTC

    We are experiencing degraded performance in the Mali Orange services. We are investigating the issue.

  2. monitoring Sep 16, 2026, 03:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2026, 04:02 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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