pawaPay incident

Performance degradation affecting Malawi TNM services

Resolved after 2 hours 28 minutes, affecting TNM :: Web Deposits and TNM :: Payouts, on September 14, 2026.

monitoring Sep 14, 2026, 10:57 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 14, 2026, 10:09 PM UTC
Resolved
Sep 15, 2026, 12:37 AM UTC
Duration
2h 28m
Detected by Pingoru
Sep 14, 2026, 10:09 PM UTC

Affected components

TNM :: Web DepositsTNM :: Payouts

Update timeline

  1. investigating Sep 14, 2026, 10:09 PM UTC

    We are experiencing an outage of the Malawi TNM services. We are investigating the issue.

  2. monitoring Sep 14, 2026, 10:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2026, 12:37 AM UTC

    This incident has been resolved.

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