pawaPay incident

Performance degradation affecting Uganda MTN services

Minor Resolved View vendor source →
Started
May 03, 2026, 11:43 AM UTC
Resolved
May 03, 2026, 03:16 PM UTC
Duration
3h 32m
Detected by Pingoru
May 03, 2026, 11:43 AM UTC

Affected components

MTN :: Web DepositMTN :: USSD DepositMTN :: Payout

Update timeline

  1. identified May 03, 2026, 11:43 AM UTC

    We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.

  2. identified May 03, 2026, 12:02 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 03, 2026, 12:42 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved May 03, 2026, 03:16 PM UTC

    This incident has been resolved.

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