pawaPay incident

Performance degradation affecting Zambia MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on September 6, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2026, 04:39 PM UTC
Resolved
Sep 06, 2026, 08:13 PM UTC
Duration
3h 33m
Detected by Pingoru
Sep 06, 2026, 04:39 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Sep 06, 2026, 04:39 PM UTC

    We are experiencing an outage of the Zambia MTN services. We are investigating the issue.

  2. monitoring Sep 06, 2026, 07:10 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Sep 06, 2026, 08:13 PM UTC

    The incident has been resolved. We apologise for the inconvenience.