Parchment experienced a minor incident on October 27, 2025 affecting Ordering, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Ordering
Update timeline
- investigating Oct 27, 2025, 02:29 PM UTC
We are investigating a potential issue with the Parchment service where orders are slowly processing, more information will be shared here as it becomes available.
- resolved Oct 27, 2025, 07:22 PM UTC
After monitoring an applied fix, performance has been stable for the past several hours. Order processing is operating nominally.