Parchment incident

Longer than normal backlogs in International Customs Offices

Minor Resolved View vendor source →

Parchment experienced a minor incident on April 23, 2025 affecting FedEx and Ordering and 1 more component, lasting 210d. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 03:24 PM UTC
Resolved
Nov 19, 2025, 03:51 PM UTC
Duration
210d
Detected by Pingoru
Apr 23, 2025, 03:24 PM UTC

Affected components

FedExOrderingUSPS

Update timeline

  1. identified Apr 23, 2025, 03:24 PM UTC

    We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.

  2. resolved Nov 19, 2025, 03:51 PM UTC

    This incident has been resolved.