Parchment incident

Order Payment Processing Failing to Complete

Resolved after 52 minutes, affecting Parchment Award - Transcript Services and Parchment Award - Diploma, Certificate, Badge, CLR, on November 6, 2026.

monitoring Nov 06, 2026, 03:10 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 06, 2026, 02:21 AM UTC
Resolved
Nov 06, 2026, 03:13 AM UTC
Duration
52m
Detected by Pingoru
Nov 06, 2026, 02:21 AM UTC

Affected components

Parchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLR

Update timeline

  1. investigating Nov 06, 2026, 02:21 AM UTC

    We are currently investigating this issue.

  2. identified Nov 06, 2026, 02:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 06, 2026, 02:56 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 06, 2026, 03:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 06, 2026, 03:13 AM UTC

    This incident has been resolved.

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