Parchment Outage History

Parchment is up right now

Pingoru has recorded 47 incidents for Parchment: 35 in the last 12 months and 6 in the last 90 days.

Source: status.parchment.com

47incidents recorded
35last 12 months
6last 90 days
3 daystypical duration
Incidents per month
036AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Parchment in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 20266536 of 744 (72%)
June 2026392 of 720 (13%)
July 202639 of 744 (1%)
August 20261336 of 744 (45%)
September 202627 of 720 (1%)
October 202616 of 510 (1%)

Incidents, newest first

Notice October 21, 2026 Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP. 5h 27m

Started Oct 21, 2026, 08:45 PM UTC· resolved Oct 22, 2026, 02:12 AM UTC

  1. investigating Oct 21, 2026, 08:45 PM UTC

    Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP. The Canvas application does not use PHP and is not affected. We have completed an initial assessment of our other products. Where affected PHP versions are in use, we are prioritizing remediation and have implemented compensating controls and additional monitoring while that work is completed. We will update as remediation progresses.

  2. investigating Oct 21, 2026, 09:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 21, 2026, 10:52 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 22, 2026, 12:21 AM UTC

    We are continuing to investigate this issue.

  5. resolved Oct 22, 2026, 02:12 AM UTC

    We have assessed all products on this status page. Where action was needed to protect customer-facing services, the remediation is complete. This is the final update.

Read the full incident report →

Notice September 10, 2026 Login Issues 25m Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR

Started Sep 10, 2026, 09:19 PM UTC· resolved Sep 10, 2026, 09:45 PM UTC

  1. investigating Sep 10, 2026, 09:19 PM UTC

    We are currently investigating an issue with users getting an error logging into the website.

  2. resolved Sep 10, 2026, 09:45 PM UTC

    This incident has been resolved. We will continue to monitor site activity.

Read the full incident report →

Minor September 4, 2026 MFA code emails not being sent 6h 19m Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Analyze/Recruit

Started Sep 04, 2026, 12:39 PM UTC· resolved Sep 04, 2026, 06:58 PM UTC

  1. investigating Sep 04, 2026, 12:39 PM UTC

    We're currently looking into an issue with multifactor verification emails from our email service provider not being sent to users logging in.

  2. identified Sep 04, 2026, 01:36 PM UTC

    The issue has been identified and a fix is being implemented from the service provider. We will provide another update as soon as it becomes available.

  3. identified Sep 04, 2026, 03:06 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 04, 2026, 03:08 PM UTC

    A fix has been implemented by the service and we're currently monitoring results.

  5. resolved Sep 04, 2026, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 17, 2026 Limited Consumer Support Hours 22d 21h Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR

Started Aug 17, 2026, 04:59 PM UTC· resolved Sep 09, 2026, 02:48 PM UTC

  1. investigating Aug 17, 2026, 04:59 PM UTC

    Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.

  2. resolved Sep 09, 2026, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026 Brief system update to improve our School Search on Parchment.com 1h 30m Login, Ordering, Payment / JPMChase

Started Jul 30, 2026, 08:17 PM UTC· resolved Jul 30, 2026, 09:47 PM UTC

  1. monitoring Jul 30, 2026, 08:17 PM UTC

    Today at 5:00 PM EDT there is a brief system update to improve our School Search on our Parchment.com website. While we don't expect it, you may experience a momentary interruption lasting just a few minutes.

  2. monitoring Jul 30, 2026, 08:20 PM UTC

    Today at 5:00 PM EDT there is a brief system update to improve our School Search on our Parchment.com website. While we don't expect it, you may experience a momentary interruption lasting just a few minutes.

  3. resolved Jul 30, 2026, 09:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026 Page spins when you try to order a credential. 5h 55m Parchment Award - Transcript Services

Started Jul 27, 2026, 02:41 PM UTC· resolved Jul 27, 2026, 08:37 PM UTC

  1. investigating Jul 27, 2026, 02:41 PM UTC

    We are currently investigating reports of the page spinning when you are trying to order a credential.

  2. investigating Jul 27, 2026, 04:32 PM UTC

    We are continuing to investigate reports from a small number of users experiencing loading issues when trying to order a credential. This issue is intermittent and does not affect all users or all orders.

  3. monitoring Jul 27, 2026, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 27, 2026, 07:02 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 27, 2026, 08:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 20, 2026 Parchment Message "Error: Failed to get orders" 1h 51m Parchment Award - Transcript Services

Started Jul 20, 2026, 09:12 PM UTC· resolved Jul 20, 2026, 11:03 PM UTC

  1. investigating Jul 20, 2026, 09:12 PM UTC

    We are currently investigating an issue where users are seeing an "Error: Failed to get orders" message when attempting to view their To Do Lists.

  2. investigating Jul 20, 2026, 09:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 20, 2026, 09:50 PM UTC

    We are continuing to investigate this issue. Thank you for your patience while our team works towards a resolution.

  4. identified Jul 20, 2026, 10:24 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jul 20, 2026, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 20, 2026, 11:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026 Parchment Support will be closed for Juneteenth 3d 14h FedEx, USPS, Parchment Print, Parchment Support

Started Jun 18, 2026, 11:00 PM UTC· resolved Jun 22, 2026, 01:38 PM UTC

  1. identified Jun 18, 2026, 11:00 PM UTC

    Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.

  2. identified Jun 18, 2026, 11:03 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jun 22, 2026, 01:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2026 GED - Order Processing Issues 4h 12m Parchment Award - Transcript Services

Started Jun 05, 2026, 06:50 PM UTC· resolved Jun 05, 2026, 11:03 PM UTC

  1. investigating Jun 05, 2026, 06:50 PM UTC

    We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

  2. identified Jun 05, 2026, 07:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 05, 2026, 09:19 PM UTC

    Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

  4. resolved Jun 05, 2026, 11:03 PM UTC

    This incident has been resolved. All impacted orders have been successfully sent.

Read the full incident report →

Notice June 4, 2026 404 Error - Downloading Third Party PDFs issued from GED Jurisdictions 1h 12m Parchment Award - Transcript Services

Started Jun 04, 2026, 04:18 PM UTC· resolved Jun 04, 2026, 05:30 PM UTC

  1. investigating Jun 04, 2026, 04:18 PM UTC

    We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

  2. identified Jun 04, 2026, 04:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2026, 05:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2026, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 19, 2026 Timeout Issues - Administrator Accounts 8d 5h Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Analyze/Recruit, Course and Credit Solutions (Quottly) - Web Application

Started May 19, 2026, 04:36 PM UTC· resolved May 27, 2026, 09:43 PM UTC

  1. investigating May 19, 2026, 04:36 PM UTC

    We're investigating timeout issues affecting Parchment and Quottly Administrator accounts. We'll share an update as soon as we have more information.

  2. investigating May 26, 2026, 05:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 26, 2026, 05:42 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 26, 2026, 08:08 PM UTC

    Our investigation is ongoing. We'll share further updates as more information becomes available.

  5. investigating May 26, 2026, 09:21 PM UTC

    We are continuing to investigate this issue.

  6. identified May 26, 2026, 09:32 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring May 26, 2026, 09:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. monitoring May 27, 2026, 02:00 PM UTC

    Our team is closely monitoring our system for any further issues.

  9. investigating May 27, 2026, 03:58 PM UTC

    We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.

  10. investigating May 27, 2026, 05:18 PM UTC

    We are continuing to investigate this issue.

  11. investigating May 27, 2026, 06:24 PM UTC

    We are continuing to investigate this issue.

  12. investigating May 27, 2026, 07:42 PM UTC

    We are continuing to investigate this issue.

  13. monitoring May 27, 2026, 08:20 PM UTC

    After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

  14. resolved May 27, 2026, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 18, 2026 Website Delays, Learner Account Login Errors 9d 3h Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR

Started May 18, 2026, 05:46 PM UTC· resolved May 27, 2026, 09:43 PM UTC

  1. investigating May 18, 2026, 05:46 PM UTC

    We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.

  2. investigating May 26, 2026, 08:08 PM UTC

    Our investigation is ongoing. We'll share further updates as more information becomes available.

  3. investigating May 26, 2026, 08:10 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 26, 2026, 09:10 PM UTC

    We are continuing to investigate this issue.

  5. identified May 26, 2026, 09:32 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring May 26, 2026, 09:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring May 27, 2026, 02:01 PM UTC

    Our team is closely monitoring our system for any further issues.

  8. investigating May 27, 2026, 04:00 PM UTC

    We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.

  9. investigating May 27, 2026, 05:18 PM UTC

    We are continuing to investigate this issue.

  10. investigating May 27, 2026, 06:24 PM UTC

    We are continuing to investigate this issue.

  11. investigating May 27, 2026, 07:42 PM UTC

    We are continuing to investigate this issue.

  12. monitoring May 27, 2026, 08:20 PM UTC

    After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

  13. resolved May 27, 2026, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026 Notice: Learner Chat Currently Unavailable 41d 21h Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Support, Salesforce / Parchment Help Center

Started May 05, 2026, 05:21 PM UTC· resolved Jun 16, 2026, 02:48 PM UTC

  1. investigating May 05, 2026, 05:21 PM UTC

    Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

  2. resolved Jun 16, 2026, 02:48 PM UTC

    ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

Read the full incident report →

Minor May 5, 2026 Page does not load when attempting to place a SAIR or RAIR order 1d 5h Parchment Award - Transcript Services

Started May 05, 2026, 04:41 PM UTC· resolved May 06, 2026, 10:16 PM UTC

  1. identified May 05, 2026, 04:41 PM UTC

    We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

  2. monitoring May 05, 2026, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 10:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026 Error when updating learner account profile. 23h 20m Login

Started May 05, 2026, 03:43 PM UTC· resolved May 06, 2026, 03:04 PM UTC

  1. identified May 05, 2026, 03:43 PM UTC

    We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

  2. resolved May 06, 2026, 03:04 PM UTC

    A fix has been implemented and all formats of phone numbers are accepted.

Read the full incident report →

Minor May 1, 2026 Unable to web download documents through Parchment Receive 2h 26m Parchment Award - Transcript Services

Started May 01, 2026, 04:09 PM UTC· resolved May 01, 2026, 06:35 PM UTC

  1. investigating May 01, 2026, 04:09 PM UTC

    We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

  2. monitoring May 01, 2026, 05:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 01, 2026, 06:35 PM UTC

    This incident is resolved.

Read the full incident report →

Major March 31, 2026 Degraded Performance of Parchment.com 3h 1m Login, Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Analyze/Recruit

Started Mar 31, 2026, 06:23 PM UTC· resolved Mar 31, 2026, 09:25 PM UTC

  1. investigating Mar 31, 2026, 06:23 PM UTC

    Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

  2. identified Mar 31, 2026, 06:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 31, 2026, 06:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2026, 09:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 Degraded Performance of Parchment Digital Badges 26m Parchment Award - Diploma, Certificate, Badge, CLR

Started Mar 30, 2026, 02:23 PM UTC· resolved Mar 30, 2026, 02:50 PM UTC

  1. identified Mar 30, 2026, 02:23 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 30, 2026, 02:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 28, 2026 Regular Maintenance 3h 14m Login, Ellucian eTranscripts, FedEx, Annotation Services and 35 more

Started Mar 28, 2026, 04:02 PM UTC· resolved Mar 28, 2026, 07:17 PM UTC

  1. investigating Mar 28, 2026, 04:02 PM UTC

    We will be undergoing scheduled maintenance during this time.

  2. investigating Mar 28, 2026, 07:16 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 28, 2026, 07:17 PM UTC

    Maintenance has been completed.

Read the full incident report →

Minor March 16, 2026 Award Order Processing Delays 1h 59m Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR

Started Mar 16, 2026, 06:21 PM UTC· resolved Mar 16, 2026, 08:20 PM UTC

  1. investigating Mar 16, 2026, 06:21 PM UTC

    We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.

  2. resolved Mar 16, 2026, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026 Longer loading times within the Parchment Applications 8h 32m Login, Ordering, Parchment Award - Transcript Services, Payment / JPMChase and 2 more

Started Mar 13, 2026, 01:36 PM UTC· resolved Mar 13, 2026, 10:08 PM UTC

  1. investigating Mar 13, 2026, 01:36 PM UTC

    We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.

  2. investigating Mar 13, 2026, 01:36 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 13, 2026, 10:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 11, 2026 GED Ordering Delays 3h 24m Parchment Award - Transcript Services

Started Mar 11, 2026, 04:54 PM UTC· resolved Mar 11, 2026, 08:18 PM UTC

  1. monitoring Mar 11, 2026, 04:54 PM UTC

    We are aware of a delay with processing orders for GED customers and are monitoring the situation.

  2. monitoring Mar 11, 2026, 08:18 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 11, 2026, 08:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2026 Member Ordering Degraded 1h 57m Ordering

Started Feb 27, 2026, 08:18 PM UTC· resolved Feb 27, 2026, 10:15 PM UTC

  1. monitoring Feb 27, 2026, 08:18 PM UTC

    We are aware of an issue where some orders are slow to fulfill or timing out on the member ordering dashboard. We are currently monitoring if the situation.

  2. resolved Feb 27, 2026, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 26, 2026 1/26/2026 - Parchment Print & Mail Delayed One Business Day 1d Ordering, Parchment Award - Transcript Services, Parchment Print

Started Jan 26, 2026, 02:01 PM UTC· resolved Jan 27, 2026, 02:34 PM UTC

  1. investigating Jan 26, 2026, 02:01 PM UTC

    Due to extreme weather conditions affecting Parchment Print Operations there will be no outgoing mail (transcripts or diplomas) on 1/26/2026. Our expectations are to resume normal operations on 1/27/2026 weather permitting.

  2. resolved Jan 27, 2026, 02:34 PM UTC

    1/27/2026 - The Parchment Print Operations have resumed normal activities.

Read the full incident report →

Notice December 15, 2025 Order Delivery Delays 56m Ordering

Started Dec 15, 2025, 06:20 PM UTC· resolved Dec 15, 2025, 07:16 PM UTC

  1. investigating Dec 15, 2025, 06:20 PM UTC

    We are investigating an issue where some orders are delivering slower than expected, we will provide more info as it is available.

  2. resolved Dec 15, 2025, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →