Pantheon Outage History

We're currently investigating failure in workspaces, which may affect your ability to create a new workspace. Our engineers are triaging the issue and working on a fix. We'll post progress updates regularly on this page.

We are continuing to investigate the issue.

Our team is continuing to investigate the issue affecting new workspace creation. We apologise for the inconvenience. We will provide an update within the next 3 hours or as soon as new information becomes available.

We are continuing to investigate the issue.

We are currently investigating degraded performance in the deployment workflows from the Test to the Live environment. We have identified a high-risk configuration in the current deployment process that may lead to unintended data and file loss within the live environment. Our engineers are actively triaging the issue and working to implement a fix. We'll post progress updates regularly on this page. We recommend pausing the use of deploy to Live until the issue is resolved.

We are continuing to investigate this issue.

We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts. Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as "credential stuffing," relies on reused passwords. Required Actions for All Customers • Audit Your Sites: Check for unexpected code or file modifications. If you find any suspicious changes, contact Pantheon Support immediately. • Enable MFA (High Priority): Multi-factor authentication is your best defense against password theft. • Enable MFA here: https://docs.pantheon.io/guides/account-mgmt/account/mfa • Update Your Password: If you use your Pantheon password on any other site, change it immediately to a unique, strong passphrase. Next Steps: We are continuing our investigation and will provide further updates as more information becomes available.

We are currently investigating an issue where some sites are experiencing disruptions in Redis connections. We'll provide further updates as soon as further information becomes available.

We are actively investigating the issue and will continue to provide updates as more information becomes available.

We are continuing to investigate the issue. Please reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment.

We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region. We appreciate your patience and will share more information as soon as it's available.

We are continuing to investigate the issue with Redis connection on several affected sites, and we have a remediation in place. If you experience site downtime or any Redis-related issues, please contact Support. We will provide an update in approximately 1-2 hours or as soon as more information becomes available.

We are continuing to investigate the platform-wide issue with Redis connection that affected customer sites earlier. If you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately. We will provide another update within the next day or as soon as more details become available.

We are actively investigating reports of intermittent downtime impacting several sites due to Redis connection issues. At this time, a manual remediation can be done by Support. If you're currently experiencing issues with your sites due to Redis, please contact Support via chat or ticket. Our team is standing by to assist. We will share another update within the next 3-4 hours or sooner as more information becomes available.

We are continuing to investigate the Redis issue affecting a subset of customer sites from the EU region. We have not received any new reports recently but if you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately. Thank you for your continued patience.

We are investigating an issue affecting access to the Pantheon Dashboard. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We'll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact [email protected] for support. The next update will be provided in the next hour.

We are continuing to investigate the issue affecting access to the Pantheon Dashboard. We will share an update within the next hour, or as soon as new information becomes available.

Our engineering team is continuing to investigate reports of intermittent performance issues affecting the Dashboard. While we previously moved to monitoring, we are re-engaging our investigation to ensure a stable and permanent resolution. We are committed to restoring full performance and will provide a further update within the next hour, or as soon as new information becomes available. Thank you for your continued patience.

We are continuing to investigate this issue.

We are still working to resolve the issues affecting the Dashboard. We appreciate your patience and will share more information as soon as it's available

Efforts to stabilize the dashboard are ongoing. We are continuing to investigate the root cause of these intermittent issues and appreciate your continued patience while we work to restore full service.

Our team is continuing to investigate the root cause of the current dashboard performance issues. We are focused on a permanent resolution and appreciate your continued patience.

We are actively investigating this issue. We appreciate your patience and will provide an update within the next 3 hours or sooner if new information becomes available. If you are unable to access the Dashboard and need urgent support, please contact [email protected].

We are continuing to investigate this issue and closely monitoring the situation. We will provide another update within the next 3 hours, or sooner if there are any significant developments.

We are actively investigating the issue. There are no new updates at this time. We’ll provide an update within the next 3 hours, or sooner if we have new information.

We continue to actively investigate the root cause of the issue affecting the Pantheon Dashboard. The next update will be provided in the next 3 hours or as soon as new information becomes available. Thank you for your patience while we work on providing a solution.

Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. We are continuing to review the reports to determine a root cause and restore full operations. We will share the next update in the next 3 hours or once new information becomes available.

We are continuing to investigate this issue. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

We are continuing to actively investigate the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available. Thank you for your continued patience and understanding.

Investigation into the dashboard instability is ongoing. We realize the significant impact this extended downtime has had on your operations over the past 24 hours and appreciate your continued patience. Our team is fully committed to a permanent resolution and will provide more information as soon as it's available.

We are actively investigating the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available. Thank you for your continued patience and understanding.

Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. There are no new updates at this time. We will provide our next update within the next 3 hours, or sooner if new information becomes available.

We are continuing to investigate this issue. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.

Our efforts to stabilise the Pantheon Dashboard are ongoing. We remain in active investigation of the issue. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.

We are continuing to actively investigate this issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.

We are seeing improvement in system performance and a decrease in error rates. Our team continues to investigate the issue and is actively working toward a permanent resolution. Some users may still experience intermittent latency in the meantime.

We continue to see improvement in system performance and a decrease in error rates. We are actively investigating the issue and working on a permanent resolution. Some users may still experience intermittent latency. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

We are continuing to investigate the issue. There are no new updates at this time. We will provide the next update in 3 hours or as soon as new information becomes available.

We are actively investigating the issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

Our investigation into the issue affecting the Pantheon Dashboard is ongoing. We understand the impact of the issue and are committed to providing a permanent solution. The next update will be provided in 3 hours, or if new information becomes available. We thank you for your continued patience.

We are continuing our efforts to stabilise the Pantheon Dashboard and provide a permanent fix. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

We are investigating an issue affecting access to the Pantheon Dashboard, Workflow, and/or the Platform API. Customers may experience errors such as [502 responses, degraded performance, or failed commands]. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact [email protected] for support.

We are continuing to investigate the issue. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact [email protected] for support.

We're currently investigating an issue affecting the loading of the Dashboard and Terminus-related workflows. We apologize for any inconvenience this has caused. If you're experiencing an urgent issue, please contact support at [email protected]

We are continuing to investigate this issue.

Our team is still actively investigating the issue. Thank you for your patience.

We are continuing to investigate the issue affecting Dashboard performance and Terminus workflows. If you're experiencing any related issues, please reach out to Support via chat or ticket, and our team will investigate immediately. We will provide another update within the next 30 minutes to an hour or as soon as more details become available.

Our Engineering team is actively investigating the issue. We will provide another update within the next 2-3 hours or sooner if new information becomes available. Thank you for your continued patience and understanding.

We are continuing to work on a fix for this issue with the Dashboard and Terminus-related workflows. We will share another update in 2 to 3 hours, or as soon as more information becomes available.

We are continuing to investigate the issue. Thank you for your patience and understanding.

We are still investigating the issue. We will post another update in 3 hours or once a major update is available.

No major updates. We are still investigating the issue. We will post another update in 3 hours or once a major update is available.

We understand the urgency, and our Engineers remain fully focused on this case. While there are no major developments yet, we are actively testing potential fixes. Expect our next update in 3 hours.

Performance has improved but remains above the pre-incident baseline. We have transitioned this case from Resolved back to Investigating as a precaution. All internal team code deployments are currently on hold to ensure platform stability. Our Engineering teams are performing a deep dive into core data storage performance and asynchronous job runner behavior to isolate the root cause. Multiple teams are dedicated to a real-time synchronized response to return latency to normal levels. Next Update: In 2-3 hours, or as soon as a significant change in status occurs.

We are currently investigating reports of filesystem permission errors affecting select sites. Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix. Current Workaround: While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately. If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket. Our team is standing by to apply the necessary manual adjustments to your environment. We are committed to resolving this underlying issue and will provide the next update as soon as more information or a timeline for the permanent fix becomes available. Thank you for your continued patience.

We are continuing to investigate this issue.

We are continuing to investigate the root cause of the Filesystem Access Issues. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.

We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding.

Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.

Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution. The investigation remains active and is our top priority. We'll be updating the status within 6 hours from now, or sooner if new information becomes available. We appreciate your continued patience on this.

Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority. We’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience.

We are continuing to investigate the issue with filesystem access. If you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites. We are treating this with high priority and will provide a status update within the next 6 hours, or sooner if new information becomes available.

We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding.

Investigation continues into the reported filesystem issues. Our Engineering team is working through the weekend to resolve this with the highest priority for all affected sites. We will provide a further update in 6 hours or as soon as new information becomes available.

We are continuing to investigate the issue. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.

Our team is actively investigating the filesystem access issue. If you experience any permission-related errors in your Live environment, please don't hesitate to contact Support via chat or ticket. We greatly appreciate your continued patience.

Our Engineering team is actively investigating this issue in conjunction with the reports. However, there are no recent reports. If you are experiencing any filesystem permissions issues on your Live environment, please contact Support, as a manual mitigation may be implemented. We will be updating the status page within approximately 6-8 hours or as soon as additional information becomes available.

We are currently investigating degraded performance or failures in certain platform workflows, such as deploys, backups, or multidev environment creation. This may affect your ability to push code, create environments, or run scheduled tasks at this time. Sites without ongoing workflows are not affected. This does not affect site uptime. Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page. We recommend pausing the use of code deploys, multidev environment creation, clone workflows, and triggering manual backups until the issue is resolved.

We are continuing to investigate this issue.

We are actively investigating the issue and will continue to provide updates as more information becomes available. If you have any questions or concerns, please reach out to our Customer Support team via chat or email through the Pantheon Helpdesk.

We are still actively investigating the issue. While we do not have additional information to share at this time, the investigation remains ongoing. We will continue to provide updates as soon as more information becomes available.

We are currently investigating reports of failed workflows. Please note that overall site uptime is unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority. Thank you for your patience and understanding. We'll provide updates as more information becomes available.

We are currently observing reduced performance affecting Dashboard loading, Terminus-related workflows, and some frontend site builds. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward resolution. Need Immediate Assistance? If you require urgent support during this time: General urgent concerns: Please submit a support ticket or use live chat. If the Dashboard is inaccessible: Contact us at [email protected].