Pantheon incident

Environment Creation and Multidev Failures

Resolved after 3 hours 49 minutes, affecting Spinup Operations and Workflow Operations, on October 22, 2026.

resolved Oct 22, 2026, 08:08 PM UTC

The environment creation issue has been resolved. Creation of new Drupal and WordPress sites, test environments, and Multidev environments through the Dashboard and Terminus has returned to normal. Monitoring is complete, and environment creation is operating as expected.

Started
Oct 22, 2026, 04:19 PM UTC
Resolved
Oct 22, 2026, 08:08 PM UTC
Duration
3h 49m
Detected by Pingoru
Oct 22, 2026, 04:19 PM UTC

Affected components

Spinup OperationsWorkflow Operations

Update timeline

  1. investigating Oct 22, 2026, 04:19 PM UTC

    We are investigating an issue affecting environment creation. Customers may be unable to create new Drupal or WordPress sites, test environments, or Multidev environments through the Dashboard or Terminus. In some cases, an environment may appear in the environment list but return an error when accessed. Engineering is investigating the underlying provisioning issue. We will provide another update as more information becomes available.

  2. monitoring Oct 22, 2026, 05:25 PM UTC

    A fix has been implemented for the environment creation issue, and we are monitoring the results. Customers should see creation of new Drupal and WordPress sites, test environments, and Multidev environments through the Dashboard and Terminus return to normal. We are continuing to verify successful environment creation and will provide another update once monitoring is complete.

  3. resolved Oct 22, 2026, 08:08 PM UTC

    The environment creation issue has been resolved. Creation of new Drupal and WordPress sites, test environments, and Multidev environments through the Dashboard and Terminus has returned to normal. Monitoring is complete, and environment creation is operating as expected.

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