Pantheon experienced a minor incident on September 2, 2025 affecting Dashboard and Terminus Operations, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2025, 08:17 PM UTC
We are currently investigating reports of slower-than-normal Dashboard performance. At this time, we want to clarify that no site downtime has been reported in relation to this incident. Our engineering team is actively working to identify the root cause and implement a resolution. If you require immediate assistance, please contact us via email: [email protected] We will provide the next update as soon as more information becomes available. Thank you for your patience and understanding.
- investigating Sep 02, 2025, 08:54 PM UTC
We are continuing to investigate this issue and have identified that Terminus commands are also affected in addition to slower-than-normal Dashboard performance. Our engineering team is actively working to determine the root cause and implement a resolution. We will share further updates as soon as more information is available.
- monitoring Sep 02, 2025, 10:23 PM UTC
The issue has been mitigated, and performance has returned to normal. We are monitoring to ensure stability. As a precaution, our team has implemented additional monitoring systems and is closely observing the behavior. We will provide another update in approximately 4 hours or sooner if new information becomes available.
- resolved Sep 03, 2025, 01:38 AM UTC
This incident has been resolved. Dashboard and Terminus Operations are back to normal.