Pantheon incident
Intermittent Code Deployment and Workflow issues
Pantheon experienced a minor incident on September 8, 2025 affecting Customer Sites and Workflow Operations, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2025, 11:26 AM UTC
We are currently investigating reports of failed deployments, multidev creation, git-related issues, stuck loading commit history, and certain workflow processes. Please note that site uptime remains unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority.
- investigating Sep 08, 2025, 12:29 PM UTC
We are continuing to investigate this issue. We'll provide another update within the next hour, or as soon as further information becomes available.
- investigating Sep 08, 2025, 01:26 PM UTC
We are continuing to investigate this issue. We'll provide another update within the next hour, or as soon as further information becomes available.
- investigating Sep 08, 2025, 02:22 PM UTC
We are continuing to investigate this issue. Our recent findings indicate that some sites are experiencing disruptions in the Redis connection, which appears to be related to the problem. We are working to isolate the impact and implement corrective measures. We'll provide further update as soon as further information becomes available.
- monitoring Sep 08, 2025, 03:14 PM UTC
A fix has been applied, and the issue has been mitigated. We are monitoring to ensure stability. If you continue to experience any code-related issues, please don't hesitate to reach out to Support via chat or ticket, and we'll promptly look into it.
- resolved Sep 08, 2025, 03:54 PM UTC
This incident has been resolved. Code-related operations are back to normal, and Redis connections on affected sites have been fixed.