PandaDoc Outage History — 2026

Notice April 30, 2026

PandaDoc is responding slowly / Templates not visible / Document creation may be affected

Detected by Pingoru: Apr 30, 2026, 08:23 PM UTC
Resolved: Apr 30, 2026, 08:53 PM UTC
Duration: 29m

Affected: Creating and editing documentsCreating and editing documentsSending and opening documentsSending and opening documentsUploading and downloading documentsUploading and downloading documentsPublic (recipient) viewPublic (recipient) viewAPIAPIWebsiteWebsite

Timeline · 3 updates

investigating Apr 30, 2026, 08:23 PM UTC

We are currently investigating the issue.
monitoring Apr 30, 2026, 08:40 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 30, 2026, 08:53 PM UTC

We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Major April 22, 2026

Document Creation, Sending, Downloads, API & Integrations Disruption

Detected by Pingoru: Apr 22, 2026, 09:32 AM UTC
Resolved: Apr 22, 2026, 11:31 AM UTC
Duration: 1h 58m

Affected: Creating and editing documentsSending and opening documentsUploading and downloading documentsCRMs & IntegrationsAPI

Timeline · 7 updates

investigating Apr 22, 2026, 09:32 AM UTC

We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.
identified Apr 22, 2026, 09:46 AM UTC

We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.
identified Apr 22, 2026, 10:01 AM UTC

We are continuing to work on a fix for this issue.
identified Apr 22, 2026, 10:01 AM UTC

We are continuing to work on a fix for this issue.
monitoring Apr 22, 2026, 10:46 AM UTC

Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.
monitoring Apr 22, 2026, 11:27 AM UTC

The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.
resolved Apr 22, 2026, 11:31 AM UTC

This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

Read the full incident report →

PandaDoc is responding slowly / Templates not visible / Document creation may be affected

Document Creation, Sending, Downloads, API & Integrations Disruption

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