PandaDoc incident

PandaDoc is responding slowly / Templates not visible / Document creation may be affected

Resolved after 29 minutes, affecting Creating and editing documents and Creating and editing documents and 1 more, on April 30, 2026.

resolved Apr 30, 2026, 08:53 PM UTC

We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Started: Apr 30, 2026, 08:23 PM UTC
Resolved: Apr 30, 2026, 08:53 PM UTC
Duration: 29m
Detected by Pingoru: Apr 30, 2026, 08:23 PM UTC

Affected components

Creating and editing documentsCreating and editing documentsSending documentsSending documentsUploading documentsUploading documentsPublic (recipient) viewPublic (recipient) viewAPIAPI

Update timeline

investigating Apr 30, 2026, 08:23 PM UTC

We are currently investigating the issue.
monitoring Apr 30, 2026, 08:40 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 30, 2026, 08:53 PM UTC

We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

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