PandaDoc incident
Some customers may experience Public API request failures or be unable to send documents through the platform
Resolved after 1 hour 10 minutes, affecting Sending documents and API, on July 15, 2026.
All set. The issue has been fully resolved. Documents created during the incident window have also been unblocked and are now available for sending.
Affected components
Update timeline
- investigating Jul 15, 2026, 03:54 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- identified Jul 15, 2026, 04:12 PM UTC
We have resolved the issue affecting Public API requests, and customers should now be able to use the Public API normally. We are continuing to work on the issue affecting document sending through the platform. We will provide another update as soon as more information becomes available.
- monitoring Jul 15, 2026, 04:22 PM UTC
The issue has been resolved. The customers should now be able to create and send new documents through the platform and use Public API requests normally. Please note that documents created during the incident window may still be unable to be sent. We are working on unblocking these affected documents and will provide an update once they are available for sending.
- resolved Jul 15, 2026, 05:05 PM UTC
All set. The issue has been fully resolved. Documents created during the incident window have also been unblocked and are now available for sending.
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