PandaDoc experienced a critical incident on August 3, 2026 affecting Support chat, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 02:50 PM UTC
Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.
- investigating Aug 03, 2026, 03:18 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 03, 2026, 04:40 PM UTC
Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Aug 03, 2026, 05:55 PM UTC
Live chat is working properly, and the incident should be fully resolved.