Resolved after 3 hours 4 minutes, affecting Support chat, on August 3, 2026.
Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
Affected components
Update timeline
- investigating Aug 03, 2026, 02:50 PM UTC
Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.
- investigating Aug 03, 2026, 03:18 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 03, 2026, 04:40 PM UTC
Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Aug 03, 2026, 05:55 PM UTC
Live chat is working properly, and the incident should be fully resolved.
Your product runs on more than PandaDoc
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services