PandaDoc incident

Document Creation, Sending, Downloads, API & Integrations Disruption

Major Resolved View vendor source →

PandaDoc experienced a major incident on April 22, 2026 affecting Creating and editing documents and Sending documents and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 09:32 AM UTC
Resolved
Apr 22, 2026, 11:31 AM UTC
Duration
1h 58m
Detected by Pingoru
Apr 22, 2026, 09:32 AM UTC

Affected components

Creating and editing documentsSending documentsUploading documentsCRMs & IntegrationsAPI

Update timeline

  1. investigating Apr 22, 2026, 09:32 AM UTC

    We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

  2. identified Apr 22, 2026, 09:46 AM UTC

    We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.

  3. identified Apr 22, 2026, 10:01 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 22, 2026, 10:01 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 22, 2026, 10:46 AM UTC

    Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.

  6. monitoring Apr 22, 2026, 11:27 AM UTC

    The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.

  7. resolved Apr 22, 2026, 11:31 AM UTC

    This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.