PandaDoc incident

Global application issues: document access, sending, upload and download

Major Resolved View vendor source →

PandaDoc experienced a major incident on May 6, 2026 affecting Creating and editing documents and Sending and opening documents and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 07:27 PM UTC
Resolved
May 06, 2026, 08:03 PM UTC
Duration
36m
Detected by Pingoru
May 06, 2026, 07:27 PM UTC

Affected components

Creating and editing documentsSending and opening documentsUploading and downloading documentsPublic (recipient) viewSignupCRMs & IntegrationsAPIWebhooksWeb applicationMobile applicationWebsite

Update timeline

  1. investigating May 06, 2026, 07:27 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating May 06, 2026, 07:28 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  3. resolved May 06, 2026, 08:03 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

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