PandaDoc Outage History

PandaDoc is up right now

PandaDoc had 23 outages in the last 2 years totaling 116h 4m of downtime — averaging 0.9 incidents per month.

There were 23 PandaDoc outages since October 30, 2024 totaling 116h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://pandadoc.statuspage.io

Notice September 7, 2026

Incident notification

Detected by Pingoru
Sep 07, 2026, 02:47 AM UTC
Resolved
Sep 07, 2026, 04:12 PM UTC
Duration
13h 25m
Affected: Creating and editing documentsSending documentsUploading documentsAPIDownloading documents
Timeline · 5 updates
  1. investigating Sep 07, 2026, 02:47 AM UTC

    We are receiving reports that document management features may be unavailable for some customers. You may be unable to open, download, or archive documents. We are actively investigating the issue and will share updates as soon as more information becomes available. Next update in ~30 minutes.

  2. investigating Sep 07, 2026, 02:52 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 07, 2026, 03:35 AM UTC

    We have confirmed that document management features are unavailable or degraded for affected customers. You may be unable to create, open, or download documents/templates via the app or PandaDoc API. Our team is actively working on a resolution. Next update in ~30 minutes.

  4. monitoring Sep 07, 2026, 04:16 AM UTC

    We have deployed a fix for document management features and are monitoring the system to confirm full recovery. As we finish reprocessing failed events and the service stabilizes, some customers may still briefly experience issues creating, opening, or downloading documents or templates.

  5. resolved Sep 07, 2026, 04:12 PM UTC

    This incident is resolved. Document processing (private and public documents) is operating normally as of 20:28 PDT. What happened: Between 17:00 and 20:28 PDT, document processing (private and public documents) was unavailable for many customers. After receiving reports, we took action, investigated, and restored normal operation. If you were affected, please reach out to our support team with your document link if you have documents that were completed between 17:00–20:28 PDT and are missing a signed PDF — our team will generate it for you internally. Please contact our Support team if you continue to experience issues: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support

Read the full incident report →

Minor September 1, 2026

Inline fields may not work in the recipient view

Detected by Pingoru
Sep 01, 2026, 04:54 PM UTC
Resolved
Sep 01, 2026, 05:20 PM UTC
Duration
26m
Affected: Public (recipient) viewPublic (recipient) view
Timeline · 4 updates
  1. monitoring Sep 01, 2026, 04:54 PM UTC

    We have identified the root cause affecting inline fields in the recipient view for some users. We are continuing to monitor performance and will post a final update once full resolution is confirmed.

  2. monitoring Sep 01, 2026, 04:54 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Sep 01, 2026, 05:19 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 01, 2026, 05:20 PM UTC

    We're all set! Inline fields are working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Major August 20, 2026

Some users experience issues with creation and viewing of documents

Detected by Pingoru
Aug 20, 2026, 05:03 PM UTC
Resolved
Aug 20, 2026, 09:42 PM UTC
Duration
4h 38m
Affected: Creating and editing documentsSending documentsUploading documents
Timeline · 3 updates
  1. investigating Aug 20, 2026, 05:03 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating Aug 20, 2026, 05:20 PM UTC

    We've mitigated the issue affecting document creation and viewing, and are no longer seeing degradation. We continue to work on identify the root cause. We'll provide a further update as we learn more.

  3. resolved Aug 20, 2026, 09:42 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Critical August 3, 2026

Live chat is currently unavailable

Detected by Pingoru
Aug 03, 2026, 03:18 PM UTC
Resolved
Aug 03, 2026, 05:55 PM UTC
Duration
2h 36m
Affected: Support chat
Timeline · 4 updates
  1. investigating Aug 03, 2026, 02:50 PM UTC

    Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.

  2. investigating Aug 03, 2026, 03:18 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 03, 2026, 04:40 PM UTC

    Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  4. resolved Aug 03, 2026, 05:55 PM UTC

    Live chat is working properly, and the incident should be fully resolved.

Read the full incident report →

Notice July 30, 2026

Document Creation via CRM Integrations

Detected by Pingoru
Jul 30, 2026, 10:35 AM UTC
Resolved
Jul 30, 2026, 12:01 PM UTC
Duration
1h 26m
Timeline · 4 updates
  1. investigating Jul 30, 2026, 10:35 AM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. identified Jul 30, 2026, 11:08 AM UTC

    We've confirmed that the CRM document creation flow is unavailable or not working as expected for affected customers. You may experience issues with loading the PandaDoc module within CRM integrations during the document creation process. Our team is actively working to resolve it! We'll post the next update in 30 minutes.

  3. identified Jul 30, 2026, 11:40 AM UTC

    The team is continuing to work on the fix for the issue.

  4. resolved Jul 30, 2026, 12:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 15, 2026

Some customers may experience Public API request failures or be unable to send documents through the platform

Detected by Pingoru
Jul 15, 2026, 03:54 PM UTC
Resolved
Jul 15, 2026, 05:05 PM UTC
Duration
1h 10m
Affected: Sending documentsAPI
Timeline · 4 updates
  1. investigating Jul 15, 2026, 03:54 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. identified Jul 15, 2026, 04:12 PM UTC

    We have resolved the issue affecting Public API requests, and customers should now be able to use the Public API normally. We are continuing to work on the issue affecting document sending through the platform. We will provide another update as soon as more information becomes available.

  3. monitoring Jul 15, 2026, 04:22 PM UTC

    The issue has been resolved. The customers should now be able to create and send new documents through the platform and use Public API requests normally. Please note that documents created during the incident window may still be unable to be sent. We are working on unblocking these affected documents and will provide an update once they are available for sending.

  4. resolved Jul 15, 2026, 05:05 PM UTC

    All set. The issue has been fully resolved. Documents created during the incident window have also been unblocked and are now available for sending.

Read the full incident report →

Minor June 30, 2026

Limited ability in editing sent documents

Detected by Pingoru
Jun 30, 2026, 09:46 PM UTC
Resolved
Jul 01, 2026, 08:56 PM UTC
Duration
23h 10m
Affected: Creating and editing documents
Timeline · 3 updates
  1. identified Jun 30, 2026, 09:46 PM UTC

    We’ve identified the issue with editing sent documents and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

  2. identified Jul 01, 2026, 12:28 PM UTC

    We've confirmed that editing is currently unavailable for document sent more than 30 days ago. Affected clients may experience unresponsive editor behavior when attempting to edit such documents. Our team is actively working to resolve it.

  3. resolved Jul 01, 2026, 08:56 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Critical May 21, 2026

Integrations are not responding; PDF won't download

Detected by Pingoru
May 21, 2026, 03:07 PM UTC
Resolved
May 21, 2026, 04:04 PM UTC
Duration
57m
Affected: Creating and editing documentsUploading documentsCRMs & Integrations
Timeline · 4 updates
  1. investigating May 21, 2026, 03:07 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. monitoring May 21, 2026, 03:20 PM UTC

    We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. investigating May 21, 2026, 03:33 PM UTC

    We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.

  4. resolved May 21, 2026, 04:04 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Minor May 19, 2026

Documents won't load in the new interface

Detected by Pingoru
May 19, 2026, 02:30 PM UTC
Resolved
May 19, 2026, 03:09 PM UTC
Duration
39m
Affected: Creating and editing documentsSending documents
Timeline · 3 updates
  1. investigating May 19, 2026, 02:30 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. monitoring May 19, 2026, 02:58 PM UTC

    We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved May 19, 2026, 03:09 PM UTC

    We're all set! PandaDoc is working properly, and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Major May 6, 2026

Global application issues: document access, sending, upload and download

Detected by Pingoru
May 06, 2026, 07:27 PM UTC
Resolved
May 06, 2026, 08:03 PM UTC
Duration
36m
Affected: Creating and editing documentsSending documentsUploading documentsPublic (recipient) viewSignupCRMs & IntegrationsAPIWebhooksWeb applicationMobile applicationWebsite
Timeline · 3 updates
  1. investigating May 06, 2026, 07:27 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating May 06, 2026, 07:28 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  3. resolved May 06, 2026, 08:03 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Notice April 30, 2026

PandaDoc is responding slowly / Templates not visible / Document creation may be affected

Detected by Pingoru
Apr 30, 2026, 08:23 PM UTC
Resolved
Apr 30, 2026, 08:53 PM UTC
Duration
29m
Affected: Creating and editing documentsCreating and editing documentsSending documentsSending documentsUploading documentsUploading documentsPublic (recipient) viewPublic (recipient) viewAPIAPIWebsiteWebsite
Timeline · 3 updates
  1. investigating Apr 30, 2026, 08:23 PM UTC

    We are currently investigating the issue.

  2. monitoring Apr 30, 2026, 08:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 08:53 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Major April 22, 2026

Document Creation, Sending, Downloads, API & Integrations Disruption

Detected by Pingoru
Apr 22, 2026, 09:32 AM UTC
Resolved
Apr 22, 2026, 11:31 AM UTC
Duration
1h 58m
Affected: Creating and editing documentsSending documentsUploading documentsCRMs & IntegrationsAPI
Timeline · 7 updates
  1. investigating Apr 22, 2026, 09:32 AM UTC

    We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

  2. identified Apr 22, 2026, 09:46 AM UTC

    We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.

  3. identified Apr 22, 2026, 10:01 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 22, 2026, 10:01 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 22, 2026, 10:46 AM UTC

    Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.

  6. monitoring Apr 22, 2026, 11:27 AM UTC

    The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.

  7. resolved Apr 22, 2026, 11:31 AM UTC

    This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

Read the full incident report →

Notice January 9, 2026

Support messenger outage

Detected by Pingoru
Jan 09, 2026, 08:56 PM UTC
Resolved
Jan 09, 2026, 09:26 PM UTC
Duration
29m
Timeline · 2 updates
  1. investigating Jan 09, 2026, 08:56 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved. Customers currently cannot reach support, and the support team is unable to respond.

  2. resolved Jan 09, 2026, 09:26 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Notice October 27, 2025

Slowdown in key document operations

Detected by Pingoru
Oct 27, 2025, 04:49 PM UTC
Resolved
Oct 27, 2025, 05:52 PM UTC
Duration
1h 3m
Timeline · 2 updates
  1. investigating Oct 27, 2025, 04:49 PM UTC

    We are currently experiencing a slowdown in key document operations. While the system remains operational, some actions may be significantly slower than usual. Our team is actively working to resolve the issue, and we expect improvements as soon as possible.

  2. resolved Oct 27, 2025, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

PandaDoc application won't load

Detected by Pingoru
Oct 20, 2025, 01:34 PM UTC
Resolved
Oct 20, 2025, 02:06 PM UTC
Duration
31m
Affected: Creating and editing documentsCreating and editing documentsSending documentsSending documentsUploading documentsUploading documentsPublic (recipient) viewPublic (recipient) viewSignupSignupCRMs & IntegrationsCRMs & IntegrationsAPIAPIWebhooksWebhooksWeb applicationWeb applicationMobile applicationMobile applicationWebsiteWebsite
Timeline · 3 updates
  1. investigating Oct 20, 2025, 01:34 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 20, 2025, 01:55 PM UTC

    We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved Oct 20, 2025, 02:06 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Minor July 28, 2025

Document access in editor

Detected by Pingoru
Jul 28, 2025, 04:02 PM UTC
Resolved
Jul 28, 2025, 04:37 PM UTC
Duration
34m
Affected: Creating and editing documentsSending documentsUploading documents
Timeline · 2 updates
  1. identified Jul 28, 2025, 04:02 PM UTC

    We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

  2. resolved Jul 28, 2025, 04:37 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Minor June 12, 2025

Issue with Identity Verification (Persona)

Detected by Pingoru
Jun 12, 2025, 07:13 PM UTC
Resolved
Jun 13, 2025, 08:25 AM UTC
Duration
13h 11m
Timeline · 2 updates
  1. investigating Jun 12, 2025, 07:13 PM UTC

    We’re currently experiencing issues with identity verification due to an incident on our third-party provider’s side (Persona). Impact: Notarization: Persona verification is unavailable. Workaround: Please use Personally Known verification instead. Document Verification (ID Check): ID Check for Advanced Verification may not function as expected. Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA). Instructions: KBA Setup Guide We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.

  2. resolved Jun 13, 2025, 08:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2025

Document search results are not loaded

Detected by Pingoru
Apr 23, 2025, 02:30 PM UTC
Resolved
Apr 23, 2025, 10:18 PM UTC
Duration
7h 48m
Affected: Sending documentsCRMs & Integrations
Timeline · 4 updates
  1. investigating Apr 23, 2025, 02:30 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating Apr 23, 2025, 03:17 PM UTC

    The Pipedrive integration should be back and running! If the issue persists on your end, please reconnect the integration from PandaDoc's end -> Settings -> Integrations (clear the "Cached images and files" for "All Time" period and if anything goes wrong during the reconnect and try again). The team is doing their best to resolve the search issue, thank you for your patience!

  3. investigating Apr 23, 2025, 07:33 PM UTC

    The development team carries on the investigation and is putting all the possible effort in pursuit to restore the search functionality. Check back here for updates and we will get this back on track as soon as possible!

  4. resolved Apr 23, 2025, 10:18 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Major March 5, 2025

Documents creation issue

Detected by Pingoru
Mar 05, 2025, 01:53 PM UTC
Resolved
Mar 05, 2025, 05:16 PM UTC
Duration
3h 23m
Affected: Creating and editing documents
Timeline · 4 updates
  1. investigating Mar 05, 2025, 01:53 PM UTC

    We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. identified Mar 05, 2025, 02:50 PM UTC

    We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

  3. identified Mar 05, 2025, 04:20 PM UTC

    The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

  4. resolved Mar 05, 2025, 05:16 PM UTC

    We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team

Read the full incident report →

Notice February 26, 2025

Thumbnails generation can work with delays

Detected by Pingoru
Feb 26, 2025, 04:42 PM UTC
Resolved
Feb 26, 2025, 08:17 PM UTC
Duration
3h 34m
Timeline · 2 updates
  1. monitoring Feb 26, 2025, 04:42 PM UTC

    Thumbnails generation can work with delays. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  2. resolved Feb 26, 2025, 08:17 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Minor December 17, 2024

Performance degradation of PandaDoc app

Detected by Pingoru
Dec 17, 2024, 03:58 PM UTC
Resolved
Dec 17, 2024, 04:44 PM UTC
Duration
45m
Affected: Website
Timeline · 3 updates
  1. investigating Dec 17, 2024, 03:58 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. monitoring Dec 17, 2024, 04:10 PM UTC

    We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved Dec 17, 2024, 04:44 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →