PandaDoc Outage History

Started Sep 07, 2026, 02:47 AM UTC· resolved Sep 07, 2026, 04:12 PM UTC

1. investigating Sep 07, 2026, 02:47 AM UTC

   We are receiving reports that document management features may be unavailable for some customers. You may be unable to open, download, or archive documents. We are actively investigating the issue and will share updates as soon as more information becomes available. Next update in ~30 minutes.

2. investigating Sep 07, 2026, 02:52 AM UTC

   We are continuing to investigate this issue.

3. identified Sep 07, 2026, 03:35 AM UTC

   We have confirmed that document management features are unavailable or degraded for affected customers. You may be unable to create, open, or download documents/templates via the app or PandaDoc API. Our team is actively working on a resolution. Next update in ~30 minutes.

4. monitoring Sep 07, 2026, 04:16 AM UTC

   We have deployed a fix for document management features and are monitoring the system to confirm full recovery. As we finish reprocessing failed events and the service stabilizes, some customers may still briefly experience issues creating, opening, or downloading documents or templates.

5. resolved Sep 07, 2026, 04:12 PM UTC

   This incident is resolved. Document processing (private and public documents) is operating normally as of 20:28 PDT. What happened: Between 17:00 and 20:28 PDT, document processing (private and public documents) was unavailable for many customers. After receiving reports, we took action, investigated, and restored normal operation. If you were affected, please reach out to our support team with your document link if you have documents that were completed between 17:00–20:28 PDT and are missing a signed PDF — our team will generate it for you internally. Please contact our Support team if you continue to experience issues: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support

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Started Sep 01, 2026, 04:54 PM UTC· resolved Sep 01, 2026, 05:20 PM UTC

1. monitoring Sep 01, 2026, 04:54 PM UTC

   We have identified the root cause affecting inline fields in the recipient view for some users. We are continuing to monitor performance and will post a final update once full resolution is confirmed.

2. monitoring Sep 01, 2026, 04:54 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Sep 01, 2026, 05:19 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Sep 01, 2026, 05:20 PM UTC

   We're all set! Inline fields are working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

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Started Aug 20, 2026, 05:03 PM UTC· resolved Aug 20, 2026, 09:42 PM UTC

1. investigating Aug 20, 2026, 05:03 PM UTC

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. investigating Aug 20, 2026, 05:20 PM UTC

   We've mitigated the issue affecting document creation and viewing, and are no longer seeing degradation. We continue to work on identify the root cause. We'll provide a further update as we learn more.

3. resolved Aug 20, 2026, 09:42 PM UTC

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started Aug 03, 2026, 02:50 PM UTC· resolved Aug 03, 2026, 05:55 PM UTC

1. investigating Aug 03, 2026, 02:50 PM UTC

   Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.

2. investigating Aug 03, 2026, 03:18 PM UTC

   We are continuing to investigate this issue.

3. monitoring Aug 03, 2026, 04:40 PM UTC

   Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

4. resolved Aug 03, 2026, 05:55 PM UTC

   Live chat is working properly, and the incident should be fully resolved.

Read the full incident report →

Started Jul 30, 2026, 10:35 AM UTC· resolved Jul 30, 2026, 12:01 PM UTC

1. investigating Jul 30, 2026, 10:35 AM UTC

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. identified Jul 30, 2026, 11:08 AM UTC

   We've confirmed that the CRM document creation flow is unavailable or not working as expected for affected customers. You may experience issues with loading the PandaDoc module within CRM integrations during the document creation process. Our team is actively working to resolve it! We'll post the next update in 30 minutes.

3. identified Jul 30, 2026, 11:40 AM UTC

   The team is continuing to work on the fix for the issue.

4. resolved Jul 30, 2026, 12:01 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 15, 2026, 03:54 PM UTC· resolved Jul 15, 2026, 05:05 PM UTC

1. investigating Jul 15, 2026, 03:54 PM UTC

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. identified Jul 15, 2026, 04:12 PM UTC

   We have resolved the issue affecting Public API requests, and customers should now be able to use the Public API normally. We are continuing to work on the issue affecting document sending through the platform. We will provide another update as soon as more information becomes available.

3. monitoring Jul 15, 2026, 04:22 PM UTC

   The issue has been resolved. The customers should now be able to create and send new documents through the platform and use Public API requests normally. Please note that documents created during the incident window may still be unable to be sent. We are working on unblocking these affected documents and will provide an update once they are available for sending.

4. resolved Jul 15, 2026, 05:05 PM UTC

   All set. The issue has been fully resolved. Documents created during the incident window have also been unblocked and are now available for sending.

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Started Jun 30, 2026, 09:46 PM UTC· resolved Jul 01, 2026, 08:56 PM UTC

1. identified Jun 30, 2026, 09:46 PM UTC

   We’ve identified the issue with editing sent documents and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

2. identified Jul 01, 2026, 12:28 PM UTC

   We've confirmed that editing is currently unavailable for document sent more than 30 days ago. Affected clients may experience unresponsive editor behavior when attempting to edit such documents. Our team is actively working to resolve it.

3. resolved Jul 01, 2026, 08:56 PM UTC

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started May 21, 2026, 06:19 PM UTC· resolved May 21, 2026, 06:59 PM UTC

1. investigating May 21, 2026, 06:19 PM UTC

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

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Started May 21, 2026, 03:07 PM UTC· resolved May 21, 2026, 04:04 PM UTC

1. investigating May 21, 2026, 03:07 PM UTC

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. monitoring May 21, 2026, 03:20 PM UTC

   We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. investigating May 21, 2026, 03:33 PM UTC

   We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.

4. resolved May 21, 2026, 04:04 PM UTC

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started May 19, 2026, 02:30 PM UTC· resolved May 19, 2026, 03:09 PM UTC

1. investigating May 19, 2026, 02:30 PM UTC

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. monitoring May 19, 2026, 02:58 PM UTC

   We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. resolved May 19, 2026, 03:09 PM UTC

   We're all set! PandaDoc is working properly, and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started May 06, 2026, 07:27 PM UTC· resolved May 06, 2026, 08:03 PM UTC

1. investigating May 06, 2026, 07:27 PM UTC

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. investigating May 06, 2026, 07:28 PM UTC

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

3. resolved May 06, 2026, 08:03 PM UTC

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started Apr 30, 2026, 08:23 PM UTC· resolved Apr 30, 2026, 08:53 PM UTC

1. investigating Apr 30, 2026, 08:23 PM UTC

   We are currently investigating the issue.

2. monitoring Apr 30, 2026, 08:40 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 30, 2026, 08:53 PM UTC

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started Apr 22, 2026, 09:32 AM UTC· resolved Apr 22, 2026, 11:31 AM UTC

1. investigating Apr 22, 2026, 09:32 AM UTC

   We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

2. identified Apr 22, 2026, 09:46 AM UTC

   We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.

3. identified Apr 22, 2026, 10:01 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Apr 22, 2026, 10:01 AM UTC

   We are continuing to work on a fix for this issue.

5. monitoring Apr 22, 2026, 10:46 AM UTC

   Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.

6. monitoring Apr 22, 2026, 11:27 AM UTC

   The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.

7. resolved Apr 22, 2026, 11:31 AM UTC

   This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

Read the full incident report →

Started Jan 09, 2026, 08:56 PM UTC· resolved Jan 09, 2026, 09:26 PM UTC

1. investigating Jan 09, 2026, 08:56 PM UTC

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved. Customers currently cannot reach support, and the support team is unable to respond.

2. resolved Jan 09, 2026, 09:26 PM UTC

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started Oct 27, 2025, 04:49 PM UTC· resolved Oct 27, 2025, 05:52 PM UTC

1. investigating Oct 27, 2025, 04:49 PM UTC

   We are currently experiencing a slowdown in key document operations. While the system remains operational, some actions may be significantly slower than usual. Our team is actively working to resolve the issue, and we expect improvements as soon as possible.

2. resolved Oct 27, 2025, 05:52 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 01:34 PM UTC· resolved Oct 20, 2025, 02:06 PM UTC

1. investigating Oct 20, 2025, 01:34 PM UTC

   We are currently investigating this issue.

2. monitoring Oct 20, 2025, 01:55 PM UTC

   We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. resolved Oct 20, 2025, 02:06 PM UTC

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started Jul 28, 2025, 04:02 PM UTC· resolved Jul 28, 2025, 04:37 PM UTC

1. identified Jul 28, 2025, 04:02 PM UTC

   We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

2. resolved Jul 28, 2025, 04:37 PM UTC

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started Jun 12, 2025, 07:13 PM UTC· resolved Jun 13, 2025, 08:25 AM UTC

1. investigating Jun 12, 2025, 07:13 PM UTC

   We’re currently experiencing issues with identity verification due to an incident on our third-party provider’s side (Persona). Impact: Notarization: Persona verification is unavailable. Workaround: Please use Personally Known verification instead. Document Verification (ID Check): ID Check for Advanced Verification may not function as expected. Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA). Instructions: KBA Setup Guide We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.

2. resolved Jun 13, 2025, 08:25 AM UTC

   This incident has been resolved.

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Started Apr 23, 2025, 02:30 PM UTC· resolved Apr 23, 2025, 10:18 PM UTC

1. investigating Apr 23, 2025, 02:30 PM UTC

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. investigating Apr 23, 2025, 03:17 PM UTC

   The Pipedrive integration should be back and running! If the issue persists on your end, please reconnect the integration from PandaDoc's end -> Settings -> Integrations (clear the "Cached images and files" for "All Time" period and if anything goes wrong during the reconnect and try again). The team is doing their best to resolve the search issue, thank you for your patience!

3. investigating Apr 23, 2025, 07:33 PM UTC

   The development team carries on the investigation and is putting all the possible effort in pursuit to restore the search functionality. Check back here for updates and we will get this back on track as soon as possible!

4. resolved Apr 23, 2025, 10:18 PM UTC

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started Mar 05, 2025, 01:53 PM UTC· resolved Mar 05, 2025, 05:16 PM UTC

1. investigating Mar 05, 2025, 01:53 PM UTC

   We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. identified Mar 05, 2025, 02:50 PM UTC

   We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

3. identified Mar 05, 2025, 04:20 PM UTC

   The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

4. resolved Mar 05, 2025, 05:16 PM UTC

   We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team

Read the full incident report →

Started Feb 26, 2025, 04:42 PM UTC· resolved Feb 26, 2025, 08:17 PM UTC

1. monitoring Feb 26, 2025, 04:42 PM UTC

   Thumbnails generation can work with delays. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

2. resolved Feb 26, 2025, 08:17 PM UTC

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started Dec 17, 2024, 03:58 PM UTC· resolved Dec 17, 2024, 04:44 PM UTC

1. investigating Dec 17, 2024, 03:58 PM UTC

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. monitoring Dec 17, 2024, 04:10 PM UTC

   We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. resolved Dec 17, 2024, 04:44 PM UTC

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Started Oct 30, 2024, 12:23 PM UTC· resolved Oct 31, 2024, 08:49 PM UTC

1. identified Oct 30, 2024, 12:23 PM UTC

   PandaDoc has experienced a coordinated fraudulent account signup activity that has temporarily affected the deliverability of some of our email services. We have implemented measures to resolve the incident and are introducing further product enhancements to prevent a similar issue in the future. If your email delivery is affected, you can temporarily use a share via link or the SMS sending option. If you are still experiencing email issues with your PandaDoc account, please contact our support team for further assistance.

2. monitoring Oct 31, 2024, 06:08 PM UTC

   We wanted to keep you in the loop on an issue we’ve been dealing with recently. Some customers might have noticed that PandaDoc emails weren’t always getting through, ending up in spam or being quarantined by certain email providers. Here’s what happened: a few accounts triggered phishing flags with some filters (specifically Spamhaus), which put one of our email domains and IP ranges on a block list. This caused emails from PandaDoc to be flagged as spam by some providers. We’ve got backup domains and IPs and have already started moving customers over, but some of you may still have seen delayed or missing emails from us in the last couple of days. The good news is that we’ve worked with our email provider and spam filters to sort this out, and we’re delisted from the block list. Right now, we’re just waiting for everything to update across all email providers fully, but everything should be normal for everyone. You don’t need to do anything on your end — keep using PandaDoc as usual, and your emails should go through without a hitch. If there were any docs you sent that didn’t get delivered, feel free to resend or send a reminder. We’re also putting together a full report on what happened and what we’re doing to keep this from happening in the future.

3. monitoring Oct 31, 2024, 06:11 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Oct 31, 2024, 08:49 PM UTC

   This incident has been resolved.

Read the full incident report →