PandaDoc Outage History
PandaDoc is up right nowPingoru has recorded 51 incidents for PandaDoc: 15 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 4 | 3 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 2 | 24 of 744 (3%) |
| August 2026 | 2 | 8 of 744 (1%) |
| September 2026 | 2 | 14 of 720 (2%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Notice September 7, 2026 Incident notification 13h 25m Creating and editing documents, Sending documents, Uploading documents, API and 1 more
Started Sep 07, 2026, 02:47 AM UTC· resolved Sep 07, 2026, 04:12 PM UTC
- investigating Sep 07, 2026, 02:47 AM UTC
We are receiving reports that document management features may be unavailable for some customers. You may be unable to open, download, or archive documents. We are actively investigating the issue and will share updates as soon as more information becomes available. Next update in ~30 minutes.
- investigating Sep 07, 2026, 02:52 AM UTC
We are continuing to investigate this issue.
- identified Sep 07, 2026, 03:35 AM UTC
We have confirmed that document management features are unavailable or degraded for affected customers. You may be unable to create, open, or download documents/templates via the app or PandaDoc API. Our team is actively working on a resolution. Next update in ~30 minutes.
- monitoring Sep 07, 2026, 04:16 AM UTC
We have deployed a fix for document management features and are monitoring the system to confirm full recovery. As we finish reprocessing failed events and the service stabilizes, some customers may still briefly experience issues creating, opening, or downloading documents or templates.
- resolved Sep 07, 2026, 04:12 PM UTC
This incident is resolved. Document processing (private and public documents) is operating normally as of 20:28 PDT. What happened: Between 17:00 and 20:28 PDT, document processing (private and public documents) was unavailable for many customers. After receiving reports, we took action, investigated, and restored normal operation. If you were affected, please reach out to our support team with your document link if you have documents that were completed between 17:00–20:28 PDT and are missing a signed PDF — our team will generate it for you internally. Please contact our Support team if you continue to experience issues: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support
Minor September 1, 2026 Inline fields may not work in the recipient view 26m Public (recipient) view, Public (recipient) view
Started Sep 01, 2026, 04:54 PM UTC· resolved Sep 01, 2026, 05:20 PM UTC
- monitoring Sep 01, 2026, 04:54 PM UTC
We have identified the root cause affecting inline fields in the recipient view for some users. We are continuing to monitor performance and will post a final update once full resolution is confirmed.
- monitoring Sep 01, 2026, 04:54 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 01, 2026, 05:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 01, 2026, 05:20 PM UTC
We're all set! Inline fields are working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Major August 20, 2026 Some users experience issues with creation and viewing of documents 4h 38m Creating and editing documents, Sending documents, Uploading documents
Started Aug 20, 2026, 05:03 PM UTC· resolved Aug 20, 2026, 09:42 PM UTC
- investigating Aug 20, 2026, 05:03 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- investigating Aug 20, 2026, 05:20 PM UTC
We've mitigated the issue affecting document creation and viewing, and are no longer seeing degradation. We continue to work on identify the root cause. We'll provide a further update as we learn more.
- resolved Aug 20, 2026, 09:42 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Critical August 3, 2026 Live chat is currently unavailable 3h 4m Support chat
Started Aug 03, 2026, 02:50 PM UTC· resolved Aug 03, 2026, 05:55 PM UTC
- investigating Aug 03, 2026, 02:50 PM UTC
Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.
- investigating Aug 03, 2026, 03:18 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 03, 2026, 04:40 PM UTC
Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Aug 03, 2026, 05:55 PM UTC
Live chat is working properly, and the incident should be fully resolved.
Notice July 30, 2026 Document Creation via CRM Integrations 1h 26m
Started Jul 30, 2026, 10:35 AM UTC· resolved Jul 30, 2026, 12:01 PM UTC
- investigating Jul 30, 2026, 10:35 AM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- identified Jul 30, 2026, 11:08 AM UTC
We've confirmed that the CRM document creation flow is unavailable or not working as expected for affected customers. You may experience issues with loading the PandaDoc module within CRM integrations during the document creation process. Our team is actively working to resolve it! We'll post the next update in 30 minutes.
- identified Jul 30, 2026, 11:40 AM UTC
The team is continuing to work on the fix for the issue.
- resolved Jul 30, 2026, 12:01 PM UTC
This incident has been resolved.
Major July 15, 2026 Some customers may experience Public API request failures or be unable to send documents through the platform 1h 10m Sending documents, API
Started Jul 15, 2026, 03:54 PM UTC· resolved Jul 15, 2026, 05:05 PM UTC
- investigating Jul 15, 2026, 03:54 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- identified Jul 15, 2026, 04:12 PM UTC
We have resolved the issue affecting Public API requests, and customers should now be able to use the Public API normally. We are continuing to work on the issue affecting document sending through the platform. We will provide another update as soon as more information becomes available.
- monitoring Jul 15, 2026, 04:22 PM UTC
The issue has been resolved. The customers should now be able to create and send new documents through the platform and use Public API requests normally. Please note that documents created during the incident window may still be unable to be sent. We are working on unblocking these affected documents and will provide an update once they are available for sending.
- resolved Jul 15, 2026, 05:05 PM UTC
All set. The issue has been fully resolved. Documents created during the incident window have also been unblocked and are now available for sending.
Minor June 30, 2026 Limited ability in editing sent documents 23h 10m Creating and editing documents
Started Jun 30, 2026, 09:46 PM UTC· resolved Jul 01, 2026, 08:56 PM UTC
- identified Jun 30, 2026, 09:46 PM UTC
We’ve identified the issue with editing sent documents and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- identified Jul 01, 2026, 12:28 PM UTC
We've confirmed that editing is currently unavailable for document sent more than 30 days ago. Affected clients may experience unresponsive editor behavior when attempting to edit such documents. Our team is actively working to resolve it.
- resolved Jul 01, 2026, 08:56 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Minor May 21, 2026 Copied fields are being pasted randomly in the document instead of the expected position 40m Creating and editing documents
Started May 21, 2026, 06:19 PM UTC· resolved May 21, 2026, 06:59 PM UTC
- investigating May 21, 2026, 06:19 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
Critical May 21, 2026 Integrations are not responding; PDF won't download 57m Creating and editing documents, Uploading documents, CRMs & Integrations
Started May 21, 2026, 03:07 PM UTC· resolved May 21, 2026, 04:04 PM UTC
- investigating May 21, 2026, 03:07 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- monitoring May 21, 2026, 03:20 PM UTC
We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- investigating May 21, 2026, 03:33 PM UTC
We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.
- resolved May 21, 2026, 04:04 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Minor May 19, 2026 Documents won't load in the new interface 39m Creating and editing documents, Sending documents
Started May 19, 2026, 02:30 PM UTC· resolved May 19, 2026, 03:09 PM UTC
- investigating May 19, 2026, 02:30 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- monitoring May 19, 2026, 02:58 PM UTC
We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved May 19, 2026, 03:09 PM UTC
We're all set! PandaDoc is working properly, and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Major May 6, 2026 Global application issues: document access, sending, upload and download 36m Creating and editing documents, Sending documents, Uploading documents, Public (recipient) view and 7 more
Started May 06, 2026, 07:27 PM UTC· resolved May 06, 2026, 08:03 PM UTC
- investigating May 06, 2026, 07:27 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- investigating May 06, 2026, 07:28 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- resolved May 06, 2026, 08:03 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Notice April 30, 2026 PandaDoc is responding slowly / Templates not visible / Document creation may be affected 29m Creating and editing documents, Creating and editing documents, Sending documents, Sending documents and 8 more
Started Apr 30, 2026, 08:23 PM UTC· resolved Apr 30, 2026, 08:53 PM UTC
- investigating Apr 30, 2026, 08:23 PM UTC
We are currently investigating the issue.
- monitoring Apr 30, 2026, 08:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 08:53 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Major April 22, 2026 Document Creation, Sending, Downloads, API & Integrations Disruption 1h 58m Creating and editing documents, Sending documents, Uploading documents, CRMs & Integrations and 1 more
Started Apr 22, 2026, 09:32 AM UTC· resolved Apr 22, 2026, 11:31 AM UTC
- investigating Apr 22, 2026, 09:32 AM UTC
We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.
- identified Apr 22, 2026, 09:46 AM UTC
We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.
- identified Apr 22, 2026, 10:01 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 22, 2026, 10:01 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 22, 2026, 10:46 AM UTC
Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.
- monitoring Apr 22, 2026, 11:27 AM UTC
The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.
- resolved Apr 22, 2026, 11:31 AM UTC
This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.
Notice January 9, 2026 Support messenger outage 29m
Started Jan 09, 2026, 08:56 PM UTC· resolved Jan 09, 2026, 09:26 PM UTC
- investigating Jan 09, 2026, 08:56 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved. Customers currently cannot reach support, and the support team is unable to respond.
- resolved Jan 09, 2026, 09:26 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Notice October 27, 2025 Slowdown in key document operations 1h 3m
Started Oct 27, 2025, 04:49 PM UTC· resolved Oct 27, 2025, 05:52 PM UTC
- investigating Oct 27, 2025, 04:49 PM UTC
We are currently experiencing a slowdown in key document operations. While the system remains operational, some actions may be significantly slower than usual. Our team is actively working to resolve the issue, and we expect improvements as soon as possible.
- resolved Oct 27, 2025, 05:52 PM UTC
This incident has been resolved.
Major October 20, 2025 PandaDoc application won't load 31m Creating and editing documents, Creating and editing documents, Sending documents, Sending documents and 18 more
Started Oct 20, 2025, 01:34 PM UTC· resolved Oct 20, 2025, 02:06 PM UTC
- investigating Oct 20, 2025, 01:34 PM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 01:55 PM UTC
We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Oct 20, 2025, 02:06 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Minor July 28, 2025 Document access in editor 34m Creating and editing documents, Sending documents, Uploading documents
Started Jul 28, 2025, 04:02 PM UTC· resolved Jul 28, 2025, 04:37 PM UTC
- identified Jul 28, 2025, 04:02 PM UTC
We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- resolved Jul 28, 2025, 04:37 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Minor June 12, 2025 Issue with Identity Verification (Persona) 13h 11m
Started Jun 12, 2025, 07:13 PM UTC· resolved Jun 13, 2025, 08:25 AM UTC
- investigating Jun 12, 2025, 07:13 PM UTC
We’re currently experiencing issues with identity verification due to an incident on our third-party provider’s side (Persona). Impact: Notarization: Persona verification is unavailable. Workaround: Please use Personally Known verification instead. Document Verification (ID Check): ID Check for Advanced Verification may not function as expected. Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA). Instructions: KBA Setup Guide We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.
- resolved Jun 13, 2025, 08:25 AM UTC
This incident has been resolved.
Major April 23, 2025 Document search results are not loaded 7h 48m Sending documents, CRMs & Integrations
Started Apr 23, 2025, 02:30 PM UTC· resolved Apr 23, 2025, 10:18 PM UTC
- investigating Apr 23, 2025, 02:30 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- investigating Apr 23, 2025, 03:17 PM UTC
The Pipedrive integration should be back and running! If the issue persists on your end, please reconnect the integration from PandaDoc's end -> Settings -> Integrations (clear the "Cached images and files" for "All Time" period and if anything goes wrong during the reconnect and try again). The team is doing their best to resolve the search issue, thank you for your patience!
- investigating Apr 23, 2025, 07:33 PM UTC
The development team carries on the investigation and is putting all the possible effort in pursuit to restore the search functionality. Check back here for updates and we will get this back on track as soon as possible!
- resolved Apr 23, 2025, 10:18 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Major March 5, 2025 Documents creation issue 3h 23m Creating and editing documents
Started Mar 05, 2025, 01:53 PM UTC· resolved Mar 05, 2025, 05:16 PM UTC
- investigating Mar 05, 2025, 01:53 PM UTC
We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists. Please check back here for updates, and we appreciate your patience while we get this resolved.
- identified Mar 05, 2025, 02:50 PM UTC
We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved.
- identified Mar 05, 2025, 04:20 PM UTC
The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services. Please check back here for updates, and we appreciate your continued patience while we get this resolved.
- resolved Mar 05, 2025, 05:16 PM UTC
We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team
Notice February 26, 2025 Thumbnails generation can work with delays 3h 34m
Started Feb 26, 2025, 04:42 PM UTC· resolved Feb 26, 2025, 08:17 PM UTC
- monitoring Feb 26, 2025, 04:42 PM UTC
Thumbnails generation can work with delays. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Feb 26, 2025, 08:17 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Minor December 17, 2024 Performance degradation of PandaDoc app 45m Website
Started Dec 17, 2024, 03:58 PM UTC· resolved Dec 17, 2024, 04:44 PM UTC
- investigating Dec 17, 2024, 03:58 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- monitoring Dec 17, 2024, 04:10 PM UTC
We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Dec 17, 2024, 04:44 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
Major October 30, 2024 Email delivery issues 1d 8h Sending documents, Sending documents
Started Oct 30, 2024, 12:23 PM UTC· resolved Oct 31, 2024, 08:49 PM UTC
- identified Oct 30, 2024, 12:23 PM UTC
PandaDoc has experienced a coordinated fraudulent account signup activity that has temporarily affected the deliverability of some of our email services. We have implemented measures to resolve the incident and are introducing further product enhancements to prevent a similar issue in the future. If your email delivery is affected, you can temporarily use a share via link or the SMS sending option. If you are still experiencing email issues with your PandaDoc account, please contact our support team for further assistance.
- monitoring Oct 31, 2024, 06:08 PM UTC
We wanted to keep you in the loop on an issue we’ve been dealing with recently. Some customers might have noticed that PandaDoc emails weren’t always getting through, ending up in spam or being quarantined by certain email providers. Here’s what happened: a few accounts triggered phishing flags with some filters (specifically Spamhaus), which put one of our email domains and IP ranges on a block list. This caused emails from PandaDoc to be flagged as spam by some providers. We’ve got backup domains and IPs and have already started moving customers over, but some of you may still have seen delayed or missing emails from us in the last couple of days. The good news is that we’ve worked with our email provider and spam filters to sort this out, and we’re delisted from the block list. Right now, we’re just waiting for everything to update across all email providers fully, but everything should be normal for everyone. You don’t need to do anything on your end — keep using PandaDoc as usual, and your emails should go through without a hitch. If there were any docs you sent that didn’t get delivered, feel free to resend or send a reminder. We’re also putting together a full report on what happened and what we’re doing to keep this from happening in the future.
- monitoring Oct 31, 2024, 06:11 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 31, 2024, 08:49 PM UTC
This incident has been resolved.