Otter AI Outage History
Otter AI is up right nowPingoru has recorded 43 incidents for Otter AI: 43 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 4 | 216 of 744 (29%) |
| June 2026 | 2 | 41 of 720 (6%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 4 of 744 (0%) |
| September 2026 | 2 | 18 of 720 (3%) |
| October 2026 | 0 | 0 of 527 (0%) |
Incidents, newest first
Minor September 14, 2026 Sitewide outage 19m Google, File Importing, Otter Website, Speech Processing and 11 more
Started Sep 14, 2026, 10:58 PM UTC· resolved Sep 14, 2026, 11:17 PM UTC
- identified Sep 14, 2026, 10:58 PM UTC
Our team has identified the issue and is working to fully restore services. Users should now be able to log in and use Otter but may experience some slowness.
- resolved Sep 14, 2026, 11:17 PM UTC
Otter systems have been fully restored.
Minor September 7, 2026 Issues joining Microsoft Teams meetings 18h 4m Microsoft, Microsoft, Otter Pilot
Started Sep 07, 2026, 10:51 PM UTC· resolved Sep 08, 2026, 04:55 PM UTC
- investigating Sep 07, 2026, 10:51 PM UTC
Some customers may experience issues with Otter joining Microsoft Teams meetings. We’re investigating and will share updates here.
- monitoring Sep 08, 2026, 01:58 AM UTC
We identified an issue affecting Otter joining Microsoft Teams meetings and deployed a fix. Join success has improved, but we are continuing to monitor.
- resolved Sep 08, 2026, 04:55 PM UTC
The issue affecting Otter joining Microsoft Teams meetings has been resolved. We deployed a fix and have confirmed that Otter can again join Teams meetings successfully.
Minor August 28, 2026 Email Delivery Outage 1h 8m Otter Website
Started Aug 28, 2026, 07:09 PM UTC· resolved Aug 28, 2026, 08:18 PM UTC
- investigating Aug 28, 2026, 07:09 PM UTC
We are currently experiencing an issue with email delivery, including notification emails, invite emails, password reset emails, payment emails and reminders, as well as the bulk export feature. Our team is aware of the issue and is working to resolve it as soon as possible.
- resolved Aug 28, 2026, 08:18 PM UTC
Otter systems have been fully restored.
Minor August 27, 2026 Delayed Summary and Speaker tagging 2h 23m Otter Chat
Started Aug 27, 2026, 07:01 PM UTC· resolved Aug 27, 2026, 09:24 PM UTC
- investigating Aug 27, 2026, 07:01 PM UTC
We are currently experiencing a delay in Summary and Speaker tagging. Our team is aware and working on a solution as soon as possible.
- investigating Aug 27, 2026, 08:06 PM UTC
We are currently experiencing a delay in Summary and Speaker tagging. Otter Chat is also impacted as a result. Our team is aware and working on a solution as soon as possible.
- resolved Aug 27, 2026, 09:24 PM UTC
Otter systems have been fully restored.
- resolved Aug 27, 2026, 09:24 PM UTC
Otter systems have been fully restored.
Minor June 4, 2026 Delay in speech outline and summary generation 13h 21m Speech Processing
Started Jun 04, 2026, 05:31 PM UTC· resolved Jun 05, 2026, 06:52 AM UTC
- investigating Jun 04, 2026, 05:31 PM UTC
We are currently experiencing a delay in generating speech outlines and summaries. Our team is aware and working on a solution as soon as possible.
- monitoring Jun 04, 2026, 10:01 PM UTC
Monitoring / Recovery in Progress A solution has been implemented to resolve the recent delays. We are currently processing the delayed speech outlines and summaries, and normal delivery speeds will be fully restored shortly.
- resolved Jun 05, 2026, 06:52 AM UTC
The recent delay in generating speech outlines and summaries has been completely resolved. All pending summaries have been successfully processed and are now accessible. Normal service speeds have fully resumed.
Minor June 2, 2026 Notetaker is experiencing issues joining Google Meet meetings 1d 3h Otter Pilot
Started Jun 02, 2026, 02:00 PM UTC· resolved Jun 03, 2026, 05:17 PM UTC
- investigating Jun 02, 2026, 02:00 PM UTC
We are currently experiencing an outage affecting Notetaker's ability to join Google Meet meetings. Our team is aware of the issue and is working on a solution as soon as possible.
- monitoring Jun 02, 2026, 11:40 PM UTC
Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.
- resolved Jun 03, 2026, 05:17 PM UTC
Otter systems have been fully restored.
Minor May 22, 2026 Site Reliability Degraded 5d 4h
Started May 22, 2026, 03:33 PM UTC· resolved May 27, 2026, 08:02 PM UTC
- investigating May 22, 2026, 03:33 PM UTC
We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.
- identified May 22, 2026, 04:02 PM UTC
Our team has identified the issue and is working to fully restore services. Users should now be able to log in and use Otter but some lingering issues with Otter Notetaker joining your calls may persist while we continue working to resolve the issue.
- monitoring May 22, 2026, 06:09 PM UTC
Our engineering team has identified and addressed the issue. We have resumed operations but will continue to monitor the situation.
- resolved May 27, 2026, 08:02 PM UTC
Otter systems have been fully restored.
Minor May 12, 2026 Some audio imports getting delayed processing 1d File Importing
Started May 12, 2026, 06:05 PM UTC· resolved May 13, 2026, 06:32 PM UTC
- investigating May 12, 2026, 06:05 PM UTC
We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.
- identified May 12, 2026, 07:15 PM UTC
Our team has identified the issue and is working to fully restore services.
- monitoring May 12, 2026, 08:01 PM UTC
]We have resumed operations but will continue to monitor the situation.
- resolved May 13, 2026, 06:32 PM UTC
Otter systems have been fully restored.
Minor May 8, 2026 Delays in processing for imports and summaries 2d 18h File Importing, Speech Processing
Started May 08, 2026, 05:25 PM UTC· resolved May 11, 2026, 12:10 PM UTC
- identified May 08, 2026, 05:25 PM UTC
Our team has identified the issue causing delays in imports processing and summaries processing. We've applied a fix and are working towards resolving any backed up processing files.
- resolved May 11, 2026, 12:10 PM UTC
Otter systems have been fully restored.
Minor May 4, 2026 Delays in changes applied to calendars 18m Google, Google, Microsoft, Microsoft and 1 more
Started May 04, 2026, 07:41 PM UTC· resolved May 04, 2026, 07:59 PM UTC
- investigating May 04, 2026, 07:41 PM UTC
We are currently experiencing an issue with calendar updates not being recognized/delayed in Otter. Any modifications to calendar; including meeting creation, deletion or changing the start time, will be delayed. You may also see delays or Otter joining at incorrect times if the above occurred.
- resolved May 04, 2026, 07:59 PM UTC
Otter systems have been fully restored.
Minor March 24, 2026 Some Conservations Stuck processing 8h 39m
Started Mar 24, 2026, 07:50 PM UTC· resolved Mar 25, 2026, 04:30 AM UTC
No vendor updates were posted for this incident.
Minor March 24, 2026 Manual ad hoc recording not working for non-workspace users 8h 40m Web Recording, Web Recording via Direct Messaging
Started Mar 24, 2026, 07:49 PM UTC· resolved Mar 25, 2026, 04:30 AM UTC
- investigating Mar 24, 2026, 07:49 PM UTC
Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording. Our team is aware of the issue and is working on a solution as soon as possible. In the meantime, we recommend recording the audio separately and importing it into Otter later: https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file, or if it's an online meeting, add Notetaker to record the conversation: https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting.
- identified Mar 24, 2026, 09:16 PM UTC
Our team has identified the root cause and is working to fix the issue.
- resolved Mar 25, 2026, 04:30 AM UTC
Otter systems have been fully restored.
Minor March 13, 2026 Speech Processing Delays 2d 12h
Started Mar 13, 2026, 11:21 PM UTC· resolved Mar 16, 2026, 12:18 PM UTC
No vendor updates were posted for this incident.
Minor March 13, 2026 Otter site outage 56m
Started Mar 13, 2026, 06:14 PM UTC· resolved Mar 13, 2026, 07:10 PM UTC
- monitoring Mar 13, 2026, 06:14 PM UTC
Otter experienced a brief outage, but the site should be loading again as intended. Our engineers have identified the issue. We have resumed operations but will continue to monitor the situation.
- resolved Mar 13, 2026, 07:10 PM UTC
Otter systems have been fully restored.
Minor March 13, 2026 Speech Processing Delays 2d 20h Speech Processing
Started Mar 13, 2026, 04:00 PM UTC· resolved Mar 16, 2026, 12:18 PM UTC
- monitoring Mar 13, 2026, 04:00 PM UTC
Our engineering team has identified the issue that may be causing speech processing delays. Speeches will be processed, but may take longer than usual. We appreciate your patience as we work through processing speeches.
- resolved Mar 16, 2026, 12:18 PM UTC
Otter systems have been fully restored.
Minor March 9, 2026 Issues with Joining Zoom Calls 2d 15h
Started Mar 09, 2026, 07:26 PM UTC· resolved Mar 12, 2026, 10:55 AM UTC
No vendor updates were posted for this incident.
Minor March 9, 2026 Delays in Speaker Tagging 4h 59m Speech Processing
Started Mar 09, 2026, 12:25 AM UTC· resolved Mar 09, 2026, 05:25 AM UTC
- investigating Mar 09, 2026, 12:25 AM UTC
We are currently experiencing delays in speaker tagging. Our team is aware and working on a solution as soon as possible.
- investigating Mar 09, 2026, 04:11 AM UTC
We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.
- identified Mar 09, 2026, 04:14 AM UTC
Our team has identified the issue has deployed a fix to reduce the delays in speaker tagging for recorded speeches.
- resolved Mar 09, 2026, 05:25 AM UTC
Otter systems have been fully restored.
Minor February 23, 2026 Outbound Emails Delayed or Not Sending 2h 40m
Started Feb 23, 2026, 08:14 PM UTC· resolved Feb 23, 2026, 10:54 PM UTC
No vendor updates were posted for this incident.
Critical January 21, 2026 Sitewide Outage 1h 7m
Started Jan 21, 2026, 08:15 PM UTC· resolved Jan 21, 2026, 09:22 PM UTC
No vendor updates were posted for this incident.
Minor January 7, 2026 Unable to sign in via SSO on iOS Mobile App 1d 15h
Started Jan 07, 2026, 01:13 AM UTC· resolved Jan 08, 2026, 04:56 PM UTC
No vendor updates were posted for this incident.
Minor December 11, 2025 Real-Time Transcription Delayed 3h 53m
Started Dec 11, 2025, 09:10 PM UTC· resolved Dec 12, 2025, 01:03 AM UTC
No vendor updates were posted for this incident.
Critical December 11, 2025 Otter Site Down 1h 16m
Started Dec 11, 2025, 07:39 PM UTC· resolved Dec 11, 2025, 08:56 PM UTC
No vendor updates were posted for this incident.
Critical December 9, 2025 Site Down 28m
Started Dec 09, 2025, 05:12 PM UTC· resolved Dec 09, 2025, 05:40 PM UTC
No vendor updates were posted for this incident.
Minor November 25, 2025 Some users may not see recent conversations in their accounts due to a processing delay. We're actively working to resolve this, and affected conversations will appear automatically once processing is complete. 23h 52m
Started Nov 25, 2025, 08:05 PM UTC· resolved Nov 26, 2025, 07:58 PM UTC
No vendor updates were posted for this incident.
Major November 24, 2025 Missing conversations 22h 59m
Started Nov 24, 2025, 09:01 PM UTC· resolved Nov 25, 2025, 08:00 PM UTC
No vendor updates were posted for this incident.