Otter AI Outage History

Otter AI had 28 outages in the last 2 years totaling 167h 24m of downtime — averaging 1.2 incidents per month.

There were 28 Otter AI outages since November 5, 2025 totaling 167h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.otter.ai

Minor June 5, 2026

Delay in speech outline and summary generation

Detected by Pingoru: Jun 05, 2026, 06:52 AM UTC
Resolved: Jun 05, 2026, 06:52 AM UTC
Duration: —

Affected: Speech Processing

Timeline · 3 updates

investigating Jun 04, 2026, 05:31 PM UTC

Status: Investigating We are currently experiencing a delay in generating speech outlines and summaries. Our team is aware and working on a solution as soon as possible. Affected components Speech Processing (Degraded performance)
monitoring Jun 04, 2026, 10:01 PM UTC

Status: Monitoring Monitoring / Recovery in Progress A solution has been implemented to resolve the recent delays. We are currently processing the delayed speech outlines and summaries, and normal delivery speeds will be fully restored shortly. Affected components Speech Processing (Degraded performance)
resolved Jun 05, 2026, 06:52 AM UTC

Status: Resolved The recent delay in generating speech outlines and summaries has been completely resolved. All pending summaries have been successfully processed and are now accessible. Normal service speeds have fully resumed. Affected components Speech Processing (Operational)

Read the full incident report →

Minor June 3, 2026

Notetaker is experiencing issues joining Google Meet meetings

Detected by Pingoru: Jun 03, 2026, 05:17 PM UTC
Resolved: Jun 03, 2026, 05:17 PM UTC
Duration: —

Affected: Otter Pilot

Timeline · 3 updates

investigating Jun 02, 2026, 02:00 PM UTC

Status: Investigating We are currently experiencing an outage affecting Notetaker's ability to join Google Meet meetings. Our team is aware of the issue and is working on a solution as soon as possible. Affected components Otter Pilot (Partial outage)
monitoring Jun 02, 2026, 11:40 PM UTC

Status: Monitoring Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation. Affected components Otter Pilot (Operational)
resolved Jun 03, 2026, 05:17 PM UTC

Status: Resolved Otter systems have been fully restored. Affected components Otter Pilot (Operational)

Read the full incident report →

Minor May 27, 2026

Site Reliability Degraded

Detected by Pingoru: May 27, 2026, 08:02 PM UTC
Resolved: May 27, 2026, 08:02 PM UTC
Duration: —

Timeline · 4 updates

investigating May 22, 2026, 03:33 PM UTC

Status: Investigating We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.
identified May 22, 2026, 04:02 PM UTC

Status: Identified Our team has identified the issue and is working to fully restore services. Users should now be able to log in and use Otter but some lingering issues with Otter Notetaker joining your calls may persist while we continue working to resolve the issue.
monitoring May 22, 2026, 06:09 PM UTC

Status: Monitoring Our engineering team has identified and addressed the issue. We have resumed operations but will continue to monitor the situation.
resolved May 27, 2026, 08:02 PM UTC

Status: Resolved Otter systems have been fully restored.

Read the full incident report →

Minor May 13, 2026

Some audio imports getting delayed processing

Detected by Pingoru: May 13, 2026, 06:32 PM UTC
Resolved: May 13, 2026, 06:32 PM UTC
Duration: —

Affected: File Importing

Timeline · 4 updates

investigating May 12, 2026, 06:05 PM UTC

Status: Investigating We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible. Affected components File Importing (Degraded performance)
identified May 12, 2026, 07:15 PM UTC

Status: Identified Our team has identified the issue and is working to fully restore services. Affected components File Importing (Degraded performance)
monitoring May 12, 2026, 08:01 PM UTC

Status: Monitoring ]We have resumed operations but will continue to monitor the situation. Affected components File Importing (Degraded performance)
resolved May 13, 2026, 06:32 PM UTC

Status: Resolved Otter systems have been fully restored. Affected components File Importing (Operational)

Read the full incident report →

Minor May 11, 2026

Delays in processing for imports and summaries

Detected by Pingoru: May 11, 2026, 12:10 PM UTC
Resolved: May 11, 2026, 12:10 PM UTC
Duration: —

Affected: File ImportingSpeech Processing

Timeline · 2 updates

identified May 08, 2026, 05:25 PM UTC

Status: Identified Our team has identified the issue causing delays in imports processing and summaries processing. We've applied a fix and are working towards resolving any backed up processing files. Affected components Speech Processing (Degraded performance) File Importing (Degraded performance)
resolved May 11, 2026, 12:10 PM UTC

Status: Resolved Otter systems have been fully restored. Affected components File Importing (Operational) Speech Processing (Operational)

Read the full incident report →

Minor May 4, 2026

Delays in changes applied to calendars

Detected by Pingoru: May 04, 2026, 07:59 PM UTC
Resolved: May 04, 2026, 07:59 PM UTC
Duration: —

Affected: GoogleGoogleMicrosoftMicrosoftOtter Pilot

Timeline · 2 updates

investigating May 04, 2026, 07:41 PM UTC

Status: Investigating We are currently experiencing an issue with calendar updates not being recognized/delayed in Otter. Any modifications to calendar; including meeting creation, deletion or changing the start time, will be delayed. You may also see delays or Otter joining at incorrect times if the above occurred. Affected components Microsoft (Degraded performance) Otter Pilot (Degraded performance) Google (Degraded performance)
resolved May 04, 2026, 07:59 PM UTC

Status: Resolved Otter systems have been fully restored. Affected components Google (Operational) Microsoft (Operational) Otter Pilot (Operational)

Read the full incident report →

Minor March 25, 2026

Manual ad hoc recording not working for non-workspace users

Detected by Pingoru: Mar 25, 2026, 04:30 AM UTC
Resolved: Mar 25, 2026, 04:30 AM UTC
Duration: —

Affected: Web RecordingWeb Recording via Direct Messaging

Timeline · 3 updates

investigating Mar 24, 2026, 07:49 PM UTC

Status: Investigating Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording. Our team is aware of the issue and is working on a solution as soon as possible. In the meantime, we recommend recording the audio separately and importing it into Otter later: https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file, or if it's an online meeting, add Notetaker to record the conversation: https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting. Affected components Web Recording (Partial outage) Web Recording via Direct Messaging (Partial outage)
identified Mar 24, 2026, 09:16 PM UTC

Status: Identified Our team has identified the root cause and is working to fix the issue. Affected components Web Recording (Partial outage) Web Recording via Direct Messaging (Partial outage)
resolved Mar 25, 2026, 04:30 AM UTC

Status: Resolved Otter systems have been fully restored. Affected components Web Recording (Operational) Web Recording via Direct Messaging (Operational)

Read the full incident report →

Minor March 25, 2026

Some Conservations Stuck processing

Detected by Pingoru: Mar 25, 2026, 04:30 AM UTC
Resolved: Mar 25, 2026, 04:30 AM UTC
Duration: —

Affected: Speech Processing

Timeline · 3 updates

identified Mar 21, 2026, 12:07 AM UTC

Status: Identified Our team has identified the issue with processing some conversations. We are currently working on a fix and will deploy this as soon as possible. Affected components Speech Processing (Degraded performance)
monitoring Mar 24, 2026, 09:19 PM UTC

Status: Monitoring New conversations will process as normal. Conversations previously affected by this issue will be processed as our team works through the queue. Check back later if your conversation is still showing a processing issue. All conversations will be processed by our team. Affected components Speech Processing (Degraded performance)
resolved Mar 25, 2026, 04:30 AM UTC

Status: Resolved Otter systems have been fully restored. Affected components Speech Processing (Operational)

Read the full incident report →

Minor March 16, 2026

Speech Processing Delays

Detected by Pingoru: Mar 16, 2026, 12:18 PM UTC
Resolved: Mar 16, 2026, 12:18 PM UTC
Duration: —

Affected: Speech Processing

Timeline · 2 updates

monitoring Mar 13, 2026, 04:00 PM UTC

Status: Monitoring Our engineering team has identified the issue that may be causing speech processing delays. Speeches will be processed, but may take longer than usual. We appreciate your patience as we work through processing speeches. Affected components Speech Processing (Degraded performance)
resolved Mar 16, 2026, 12:18 PM UTC

Status: Resolved Otter systems have been fully restored. Affected components Speech Processing (Operational)

Read the full incident report →

Minor March 13, 2026

Speech Processing Delays

Detected by Pingoru: Mar 13, 2026, 11:21 PM UTC
Resolved: Mar 16, 2026, 12:18 PM UTC
Duration: 2d 12h

Read the full incident report →

Minor March 13, 2026

Otter site outage

Detected by Pingoru: Mar 13, 2026, 07:10 PM UTC
Resolved: Mar 13, 2026, 07:10 PM UTC
Duration: —

Timeline · 2 updates

monitoring Mar 13, 2026, 06:14 PM UTC

Status: Monitoring Otter experienced a brief outage, but the site should be loading again as intended. Our engineers have identified the issue. We have resumed operations but will continue to monitor the situation.
resolved Mar 13, 2026, 07:10 PM UTC

Status: Resolved Otter systems have been fully restored.

Read the full incident report →

Minor March 12, 2026

Issues with Joining Zoom Calls

Detected by Pingoru: Mar 12, 2026, 10:55 AM UTC
Resolved: Mar 12, 2026, 10:55 AM UTC
Duration: —

Affected: Otter Pilot

Timeline · 3 updates

investigating Mar 09, 2026, 04:59 PM UTC

Status: Investigating We are currently experiencing an issue with Otter not joining some Zoom meetings. Our team is aware and working on a solution as soon as possible. Affected components Otter Pilot (Degraded performance)
monitoring Mar 09, 2026, 07:49 PM UTC

Status: Monitoring Our engineering team has identified the issue and applied a fix to having Otter join Zoom meetings. The issue is related to issues due to Zoom. We're working with Zoom to resolve the issue fully as soon as possible. We have resumed operations but will continue to monitor the situation. You may still see some delayed joins up to a couple of minutes for Zoom meetings. Affected components Otter Pilot (Degraded performance)
resolved Mar 12, 2026, 10:55 AM UTC

Status: Resolved Otter systems have been fully restored. Affected components Otter Pilot (Operational)

Read the full incident report →

Minor March 9, 2026

Delays in Speaker Tagging

Detected by Pingoru: Mar 09, 2026, 05:25 AM UTC
Resolved: Mar 09, 2026, 05:25 AM UTC
Duration: —

Affected: Speech Processing

Timeline · 4 updates

investigating Mar 09, 2026, 12:25 AM UTC

Status: Investigating We are currently experiencing delays in speaker tagging. Our team is aware and working on a solution as soon as possible. Affected components Speech Processing (Degraded performance)
investigating Mar 09, 2026, 04:11 AM UTC

Status: Investigating We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible. Affected components Speech Processing (Degraded performance)
identified Mar 09, 2026, 04:14 AM UTC

Status: Identified Our team has identified the issue has deployed a fix to reduce the delays in speaker tagging for recorded speeches. Affected components Speech Processing (Degraded performance)
resolved Mar 09, 2026, 05:25 AM UTC

Status: Resolved Otter systems have been fully restored. Affected components Speech Processing (Operational)

Read the full incident report →

Minor February 23, 2026

Outbound Emails Delayed or Not Sending

Detected by Pingoru: Feb 23, 2026, 10:54 PM UTC
Resolved: Feb 23, 2026, 10:54 PM UTC
Duration: —

Affected: Otter Website

Timeline · 3 updates

investigating Feb 23, 2026, 01:00 PM UTC

Status: Investigating We are currently experiencing an issue with our outbound emails. This may cause delays in emails going out from the Otter System which includes, but not limited to: -Email invitations (Users will still be able to receive and accept them in app) -Bulk Export Links -Meeting processing and share notifications Our team is aware and working on a solution as soon as possible. Affected components Otter Website (Degraded performance)
identified Feb 23, 2026, 08:16 PM UTC

Status: Identified Our team has identified the issue and is working to fully restore our outbound emails once more. We've found this is due to an upstream issue and are working with our service providers to resolve the issue as soon as possible. -------------- This may cause delays in emails going out from the Otter System which includes, but not limited to: -Email invitations (Users will still be able to receive and accept them in app) -Bulk Export Links -Meeting processing and share notifications Affected components Otter Website (Degraded performance)
resolved Feb 23, 2026, 10:54 PM UTC

Status: Resolved Otter systems have been fully restored. Affected components Otter Website (Operational)