Resolved after 1 day, affecting File Importing, on May 12, 2026.
]We have resumed operations but will continue to monitor the situation.
Affected components
File Importing
Update timeline
- investigating May 12, 2026, 06:05 PM UTC
We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.
- identified May 12, 2026, 07:15 PM UTC
Our team has identified the issue and is working to fully restore services.
- monitoring May 12, 2026, 08:01 PM UTC
]We have resumed operations but will continue to monitor the situation.
- resolved May 13, 2026, 06:32 PM UTC
Otter systems have been fully restored.
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