Otter AI incident
Manual ad hoc recording not working for non-workspace users
Otter AI experienced a minor incident on March 25, 2026 affecting Web Recording and Web Recording via Direct Messaging, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2026, 07:49 PM UTC
Status: Investigating Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording. Our team is aware of the issue and is working on a solution as soon as possible. In the meantime, we recommend recording the audio separately and importing it into Otter later: https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file, or if it's an online meeting, add Notetaker to record the conversation: https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting. Affected components Web Recording (Partial outage) Web Recording via Direct Messaging (Partial outage)
- identified Mar 24, 2026, 09:16 PM UTC
Status: Identified Our team has identified the root cause and is working to fix the issue. Affected components Web Recording (Partial outage) Web Recording via Direct Messaging (Partial outage)
- resolved Mar 25, 2026, 04:30 AM UTC
Status: Resolved Otter systems have been fully restored. Affected components Web Recording (Operational) Web Recording via Direct Messaging (Operational)