Otter AI incident
Manual ad hoc recording not working for non-workspace users
Resolved after 8 hours 40 minutes, affecting Web Recording and Web Recording via Direct Messaging, on March 24, 2026.
Our team has identified the root cause and is working to fix the issue.
Affected components
Update timeline
- investigating Mar 24, 2026, 07:49 PM UTC
Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording. Our team is aware of the issue and is working on a solution as soon as possible. In the meantime, we recommend recording the audio separately and importing it into Otter later: https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file, or if it's an online meeting, add Notetaker to record the conversation: https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting.
- identified Mar 24, 2026, 09:16 PM UTC
Our team has identified the root cause and is working to fix the issue.
- resolved Mar 25, 2026, 04:30 AM UTC
Otter systems have been fully restored.
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