Manual ad hoc recording not working for non-workspace users

Update timeline

1. investigating Mar 24, 2026, 07:49 PM UTC

   Status: Investigating Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording. Our team is aware of the issue and is working on a solution as soon as possible. In the meantime, we recommend recording the audio separately and importing it into Otter later: https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file, or if it's an online meeting, add Notetaker to record the conversation: https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting. Affected components Web Recording (Partial outage) Web Recording via Direct Messaging (Partial outage)

2. identified Mar 24, 2026, 09:16 PM UTC

   Status: Identified Our team has identified the root cause and is working to fix the issue. Affected components Web Recording (Partial outage) Web Recording via Direct Messaging (Partial outage)

3. resolved Mar 25, 2026, 04:30 AM UTC

   Status: Resolved Otter systems have been fully restored. Affected components Web Recording (Operational) Web Recording via Direct Messaging (Operational)