Otter AI incident

Delays in processing for imports and summaries

Minor Vendor's status page →

Resolved after 2 days 18 hours, affecting File Importing and Speech Processing, on May 8, 2026.

identified May 08, 2026, 05:25 PM UTC

Our team has identified the issue causing delays in imports processing and summaries processing. We've applied a fix and are working towards resolving any backed up processing files.

Started
May 08, 2026, 05:25 PM UTC
Resolved
May 11, 2026, 12:10 PM UTC
Duration
2d 18h
Detected by Pingoru
May 08, 2026, 05:25 PM UTC

Affected components

File ImportingSpeech Processing

Update timeline

  1. identified May 08, 2026, 05:25 PM UTC

    Our team has identified the issue causing delays in imports processing and summaries processing. We've applied a fix and are working towards resolving any backed up processing files.

  2. resolved May 11, 2026, 12:10 PM UTC

    Otter systems have been fully restored.

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