Otter AI incident

Delays in processing for imports and summaries

Minor Resolved View vendor source →

Otter AI experienced a minor incident on May 11, 2026 affecting File Importing and Speech Processing, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 12:10 PM UTC
Resolved
May 11, 2026, 12:10 PM UTC
Duration
—
Detected by Pingoru
May 11, 2026, 12:10 PM UTC

Affected components

File ImportingSpeech Processing

Update timeline

  1. identified May 08, 2026, 05:25 PM UTC

    Status: Identified Our team has identified the issue causing delays in imports processing and summaries processing. We've applied a fix and are working towards resolving any backed up processing files. Affected components Speech Processing (Degraded performance) File Importing (Degraded performance)

  2. resolved May 11, 2026, 12:10 PM UTC

    Status: Resolved Otter systems have been fully restored. Affected components File Importing (Operational) Speech Processing (Operational)