Otava incident
Ashburn (VA4) to Austin (AU1) connectivity - loss of redundancy - 09/28/2026
Otava experienced a notice incident on September 28, 2026 affecting Data Center Networking Infrastructure and Data Center Networking Infrastructure, lasting 22h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2026, 05:36 PM UTC
Ashburn (VA4) to Austin (AU1) connectivity - loss of redundancy - 09/28/2026 Start Time: 09/28/2026 at 10:00 AM ET Type: Loss of redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit. Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- identified Sep 28, 2026, 08:18 PM UTC
The primary service provider path is still down; the fiber cable was cut in Columbus. The provider dispatched the team to fix the problem The secondary service provider path is stable.
- monitoring Sep 28, 2026, 11:59 PM UTC
The primary service provider path is back online, brought into operational state. The secondary service provider path is stable.
- resolved Sep 29, 2026, 04:32 PM UTC
This incident has been resolved.