Otava incident
Phoenix (PHX) OTAVA® Cloud Backup (OCB), Service Degraded - 9/9/2026
Otava experienced a major incident on September 9, 2026 affecting DRaaS Powered by Veeam (OCC) and OTAVA Cloud Backup and 1 more component, lasting 23h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 04:14 PM UTC
Service Impacting: Yes, Customers will not be able to send backups to PHX Cloud Connect and backup/copy jobs may fail. OTAVA® engineers are investigating an issue with the PHX OCB and OCC infrastructure. Clients may notice failure to connect to the service provider and backup jobs may fail. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- investigating Sep 09, 2026, 04:28 PM UTC
The Cloud Connect (OCC) and Microsoft 365 (M365) backup services are operational at this time. We are continuing to investigate Cloud Backup (OCB) failures.
- monitoring Sep 09, 2026, 05:28 PM UTC
A fix has been implemented and we are monitoring the results. All Phoenix OCB/OCC/M365 services are operational at this point.
- resolved Sep 10, 2026, 03:54 PM UTC
This incident has been resolved.