Otava incident
Indianapolis (IN1) OTAVA® DRaaS powered by Veeam (OCC) Service Disruption - 9/19/2026
Otava experienced a major incident on September 19, 2026 affecting DRaaS powered by Veeam (OCC), lasting 5d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2026, 05:53 PM UTC
Service Impacting: Yes Description: OTAVA engineers are investigating an issue impacting DRaaS powered by Veeam (OCC) services in the Indianapolis (IN1) DC. Additional updates will be provided as more information becomes available. For any questions, please contact us via https://support.otava.com or by calling 877-740-5028, option 3.
- monitoring Sep 20, 2026, 07:19 AM UTC
Engineers have identified the root cause of the issue impacting DRaaS powered by Veeam (OCC) services in the Indianapolis (IN1) DC, and a fix has been successfully applied. The team is monitoring the environment to confirm stability and ensure services continue to operate normally.
- resolved Sep 25, 2026, 10:01 AM UTC
Update: The issue impacting DRaaS powered by Veeam (OCC) services in the Indianapolis (IN1) Data Center has been fully resolved. Engineers successfully identified the root cause and applied a fix. After monitoring, we confirmed the environment is stable, and all services have returned to normal operation.