Otava incident

Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Service Degraded - 9/9/2026

Major Resolved View vendor source →

Otava experienced a major incident on September 9, 2026 affecting DRaaS powered by Veeam (OCC), lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 09:41 AM UTC
Resolved
Sep 10, 2026, 12:49 PM UTC
Duration
1d 3h
Detected by Pingoru
Sep 09, 2026, 09:41 AM UTC

Affected components

DRaaS powered by Veeam (OCC)

Update timeline

  1. investigating Sep 09, 2026, 09:41 AM UTC

    Service Impacting: Yes, Customers will not be able to access VSPC. OTAVA® engineers are investigating an issue with DEN2 VSPC, clients may notice failure to connect to the Service Provider. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

  2. monitoring Sep 09, 2026, 11:48 AM UTC

    Our team has identified the underlying issue and successfully implemented a fix. We are now seeing backup jobs start and run successfully. We will continue to monitor the environment to ensure stability.

  3. resolved Sep 10, 2026, 12:49 PM UTC

    Resolved. OTAVA® engineers have successfully implemented a fix for the identified issue. Backup jobs are now completing successfully, and the environment is operating normally.