Otava experienced a major incident on October 14, 2025 affecting DRaaS powered by Zerto and DRaaS powered by Zerto, lasting 14d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2025, 06:49 AM UTC
We are currently investigating replication issues between the MM and IN1 environments. Our teams are working to identify the root cause and restore normal synchronization as soon as possible. Next Update: We will provide an update as soon as more information becomes available.
- monitoring Oct 14, 2025, 12:00 PM UTC
Our team has applied the necessary fix to address the replication issues between the MM and IN1 environments. The affected services have now been restored and are operating normally. We are continuing to monitor the systems closely to ensure stability and confirm that synchronization remains consistent. Thank you for your patience while we resolved this issue.
- monitoring Oct 28, 2025, 02:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 28, 2025, 02:42 PM UTC
This incident has been resolved.