Otava incident
Mid-Michigan (MM1) - Internet Connectivity Degradation - 9/7/2026
Otava experienced a minor incident on September 7, 2026 affecting OTAVA Shared Cloud, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2026, 02:51 PM UTC
Service Impacting: Yes Description: We are currently investigating reports of intermittent internet connectivity degradation affecting customers hosted in our Mid-Michigan (MM1) shared cloud environment. Impact: During this time, tenants may experience increased network latency, packet loss, or brief connection resets when accessing services, virtual machines, and applications hosted in the (MM1) shared cloud. For questions or assistance, don't hesitate to get in touch with OTAVA Support at [email protected] or (877) 740-5028, Option 3.
- identified Sep 07, 2026, 03:15 PM UTC
Update: Our Networking Team has identified the root cause of the internet connectivity degradation affecting the Mid-Michigan (MM1) shared cloud environment. We are currently implementing a fix to restore normal network performance and stabilize routing. Tenants may begin to see improvements in latency and connection quality as these mitigations take effect. We will continue to monitor the network traffic closely and will provide the next update within 30 minutes.
- monitoring Sep 07, 2026, 03:37 PM UTC
Update: Our Networking Team has successfully implemented a fix to address the internet connectivity degradation affecting the Mid-Michigan (MM1) shared cloud environment. We are currently monitoring the environment to ensure the fix holds and that all services remain stable.
- resolved Sep 09, 2026, 02:00 PM UTC
This incident has been resolved. Our engineering team confirmed that all internet connectivity metrics within the Mid-Michigan (MM1) shared cloud environment remained stable for the last 24 hours. If you have questions or need assistance, contact OTAVA Support at [email protected] or (877) 740-5028, Option 3.