Ortto Outage History

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Ortto had 10 outages in the last 2 years totaling 106h 39m of downtime — averaging 0.4 incidents per month.

There were 10 Ortto outages since June 2, 2025 totaling 106h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.orttostatus.com

Minor April 9, 2026

Service Disruption

Detected by Pingoru
Apr 09, 2026, 05:23 AM UTC
Resolved
Apr 10, 2026, 02:03 AM UTC
Duration
20h 40m
Affected: Ortto applicationOrtto API
Timeline · 6 updates
  1. investigating Apr 09, 2026, 05:23 AM UTC

    Some customers are experiencing errors such as "Failed to call API" and "System error" when using the platform. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.

  2. investigating Apr 09, 2026, 06:07 AM UTC

    We continue to investigate errors being experienced by some customers. We have engaged our cloud provider for additional support.

  3. investigating Apr 09, 2026, 08:05 AM UTC

    We have applied a workaround which has reduced the impact for affected customers. We are continuing to monitor the platform and will work towards a permanent fix. We will provide further updates tomorrow as our investigation continues.

  4. identified Apr 10, 2026, 12:52 AM UTC

    We have potentially identified the cause of the issue and are implementing a fix. The application is currently operational. We will provide a further update shortly.

  5. monitoring Apr 10, 2026, 01:10 AM UTC

    We believe the issue has been resolved and all services are operating normally. We are continuing to monitor the platform closely. If you are still experiencing any issues, please contact our support team.

  6. resolved Apr 10, 2026, 02:03 AM UTC

    The issue has been resolved and all services are operating normally. If you are still experiencing any issues, please contact our support team.

Read the full incident report →

Minor March 19, 2026

Knowledge Base Feature Outage (help.ortto.com)

Detected by Pingoru
Mar 19, 2026, 01:00 AM UTC
Resolved
Mar 19, 2026, 02:43 AM UTC
Duration
1h 43m
Affected: Ortto application
Timeline · 2 updates
  1. investigating Mar 19, 2026, 02:37 AM UTC

    We are investigating an issue with the Knowledge Base feature.

  2. resolved Mar 19, 2026, 02:43 AM UTC

    The Knowledge Base feature should now be working again. We believe the impact was limited to our own help.ortto.com instance and should not have impacted customer instances. Please contact support if you encounter any other issues.

Read the full incident report →

Minor January 26, 2026

Intermittent loading issues on Autopilot Journey subcomponent

Detected by Pingoru
Jan 26, 2026, 04:22 PM UTC
Resolved
Jan 27, 2026, 09:46 AM UTC
Duration
17h 23m
Affected: Autopilot Journeys
Timeline · 3 updates
  1. investigating Jan 26, 2026, 04:22 PM UTC

    We are investigating intermittent loading issues on the Autopilot Journeys subcomponent.

  2. identified Jan 26, 2026, 11:42 PM UTC

    We have identified the root cause of the service disruption and have implemented mitigation measures. While we continue work on a permanent resolution, some users may still experience loading issues in the user interface, at a reduced frequency. This impact is limited to the UI of the Autopilot Journeys component of the web app. Journeys execution, APIs, form submissions, and other functionality are unaffected.

  3. resolved Jan 27, 2026, 09:46 AM UTC

    The issue causing intermittent loading on the Autopilot Journeys subcomponent has been fixed. The UI should be loading normally now. Thank you for your patience while we worked on this.

Read the full incident report →

Minor January 23, 2026

[Autopilot Journeys] - Smart Segment Degradation

Detected by Pingoru
Jan 23, 2026, 09:40 PM UTC
Resolved
Jan 24, 2026, 01:08 PM UTC
Duration
15h 28m
Affected: Autopilot Journeys
Timeline · 2 updates
  1. identified Jan 23, 2026, 09:40 PM UTC

    This issue only relates to the Autopilot Journeys application. We have identified an issue impacting features related to smart segments. This could impact publishing a journey relying on a smart segment trigger or timer trigger using a smart segment. We are working with our database provider to resolve the issue.

  2. resolved Jan 24, 2026, 01:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 1, 2025

Partial Outage of Ortto Web Interface and API

Detected by Pingoru
Dec 01, 2025, 11:19 PM UTC
Resolved
Dec 02, 2025, 03:16 AM UTC
Duration
3h 56m
Affected: Ortto applicationOrtto API
Timeline · 4 updates
  1. investigating Dec 01, 2025, 11:19 PM UTC

    We are currently working on an issue that is causing a partial outage of the Ortto Web interface and API.

  2. identified Dec 02, 2025, 12:14 AM UTC

    We have identified the cause and working on a full resolution. Error rates have significantly dropped.

  3. monitoring Dec 02, 2025, 01:37 AM UTC

    We have deployed fixes for the impacted resources, and all services should have returned to normal.

  4. resolved Dec 02, 2025, 03:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2025

Autopilot Journeys component delay trigger and action shapes experiencing degraded performance

Detected by Pingoru
Sep 10, 2025, 10:14 PM UTC
Resolved
Sep 11, 2025, 10:54 PM UTC
Duration
1d
Affected: Autopilot Journeys
Timeline · 3 updates
  1. identified Sep 10, 2025, 10:14 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 11, 2025, 01:52 AM UTC

    We identified an issue affecting contacts who entered delay shapes configured to wait 15 minutes or more following our recent maintenance. To be clear this issue only impacts the autopilot journeys component. We have released a fix that resolves the issue for all contacts entering delay shapes going forward. We are currently exploring options to address any contacts that entered delay shapes during the affected period. Thank you for your understanding while we continue to work on this issue.

  3. resolved Sep 11, 2025, 10:54 PM UTC

    The underlying issue that caused the delays has been identified and was resolved at the time of our last update. While we continue to address the remaining fallout and follow up with impacted customers, system functionality has been restored. As a result, we are closing this incident. Thank you for your patience and understanding.

Read the full incident report →

Major September 8, 2025

Login / Authentication issues

Detected by Pingoru
Sep 08, 2025, 06:31 AM UTC
Resolved
Sep 08, 2025, 09:26 AM UTC
Duration
2h 54m
Affected: Ortto applicationOrtto API
Timeline · 4 updates
  1. identified Sep 08, 2025, 07:35 AM UTC

    We are investigating an issue with authentication in the Ortto application caused by our Cloud provider AWS. We are working with AWS on a resolution.

  2. monitoring Sep 08, 2025, 07:51 AM UTC

    We are seeing a significant drop in error rates, and will continue to monitor while we wait for a formal confirmation it has been resolved from AWS.

  3. monitoring Sep 08, 2025, 08:14 AM UTC

    We have not observed any further errors since approximately 17:47 Sydney time (07:47 UTC). We continue to wait for an update from AWS to confirm it has been resolved on their side.

  4. resolved Sep 08, 2025, 09:26 AM UTC

    We have not observed any new errors, and AWS has now notified us that the issue has been fully resolved on their end. Customers continuing to experience problems should reach out to our Support team.

Read the full incident report →

Major June 30, 2025

Autopilot Journeys issue

Detected by Pingoru
Jun 30, 2025, 12:12 AM UTC
Resolved
Jun 30, 2025, 02:16 AM UTC
Duration
2h 4m
Affected: Autopilot Journeys
Timeline · 2 updates
  1. investigating Jun 30, 2025, 12:12 AM UTC

    Our legacy product Autopilot Journeys is currently experiencing some issues. Our engineers are investigating the cause at the moment.

  2. resolved Jun 30, 2025, 02:16 AM UTC

    The issue with our upstream provider has been resolved.

Read the full incident report →

Major June 2, 2025

Issue with platform login for customers with access to Autopilot Journeys and issue with Autopilot Journeys

Detected by Pingoru
Jun 02, 2025, 03:01 PM UTC
Resolved
Jun 03, 2025, 02:09 AM UTC
Duration
11h 8m
Affected: Ortto applicationAutopilot Journeys
Timeline · 3 updates
  1. identified Jun 02, 2025, 03:01 PM UTC

    We are having an issue with the Autopilot Journey application due to an issue with IBM cloudant which is preventing login for customers with access to Autopilot Journeys and causing some issues inside Autopilot Journeys. There is currently another issue impacting IBM Cloud which is making it hard for us to get support (see https://cloud.ibm.com/status). We are working to resolve as soon as we can. Thank you for your patience.

  2. identified Jun 02, 2025, 03:37 PM UTC

    We are continuing to work to resolve the underlying issue with IBM Cloudant and the Autopilot Journeys component of our application, but we temporarily allowed clients to access the main Ortto Application without Autopilot Journeys in the hopes this is helpful to some clients who do not need access to Autopilot Journeys but were unable to login.

  3. resolved Jun 03, 2025, 02:09 AM UTC

    IBM Cloudant is back to normal and we are back to operating normally. The Autopilot Journeys component downtime did cause some external api failures to the Autopilot Journeys application that are irrecoverable, but otherwise we expect things to be back in a normal state and we have retried failed tasks from the outage period. Thank you for your patience. If you have any lingering issues please reach out to our support.

Read the full incident report →