Ortto incident

Knowledge Base Feature Outage (help.ortto.com)

Minor Resolved View vendor source →
Started
Mar 19, 2026, 01:00 AM UTC
Resolved
Mar 19, 2026, 02:43 AM UTC
Duration
1h 43m
Detected by Pingoru
Mar 19, 2026, 01:00 AM UTC

Affected components

Ortto application

Update timeline

  1. investigating Mar 19, 2026, 02:37 AM UTC

    We are investigating an issue with the Knowledge Base feature.

  2. resolved Mar 19, 2026, 02:43 AM UTC

    The Knowledge Base feature should now be working again. We believe the impact was limited to our own help.ortto.com instance and should not have impacted customer instances. Please contact support if you encounter any other issues.

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