Ortto incident

Autopilot Journeys component delay trigger and action shapes experiencing degraded performance

Minor Resolved View vendor source →

Ortto experienced a minor incident on September 10, 2025 affecting Autopilot Journeys, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 10:14 PM UTC
Resolved
Sep 11, 2025, 10:54 PM UTC
Duration
1d
Detected by Pingoru
Sep 10, 2025, 10:14 PM UTC

Affected components

Autopilot Journeys

Update timeline

  1. identified Sep 10, 2025, 10:14 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 11, 2025, 01:52 AM UTC

    We identified an issue affecting contacts who entered delay shapes configured to wait 15 minutes or more following our recent maintenance. To be clear this issue only impacts the autopilot journeys component. We have released a fix that resolves the issue for all contacts entering delay shapes going forward. We are currently exploring options to address any contacts that entered delay shapes during the affected period. Thank you for your understanding while we continue to work on this issue.

  3. resolved Sep 11, 2025, 10:54 PM UTC

    The underlying issue that caused the delays has been identified and was resolved at the time of our last update. While we continue to address the remaining fallout and follow up with impacted customers, system functionality has been restored. As a result, we are closing this incident. Thank you for your patience and understanding.