Ortto experienced a major incident on September 8, 2025 affecting Ortto application and Ortto API, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 08, 2025, 07:35 AM UTC
We are investigating an issue with authentication in the Ortto application caused by our Cloud provider AWS. We are working with AWS on a resolution.
- monitoring Sep 08, 2025, 07:51 AM UTC
We are seeing a significant drop in error rates, and will continue to monitor while we wait for a formal confirmation it has been resolved from AWS.
- monitoring Sep 08, 2025, 08:14 AM UTC
We have not observed any further errors since approximately 17:47 Sydney time (07:47 UTC). We continue to wait for an update from AWS to confirm it has been resolved on their side.
- resolved Sep 08, 2025, 09:26 AM UTC
We have not observed any new errors, and AWS has now notified us that the issue has been fully resolved on their end. Customers continuing to experience problems should reach out to our Support team.